Account Manager

Company Profile:

Accuenergy is a fast-growing company at the forefront of the energy management industry. We specialize in providing innovative solutions to help businesses optimize their energy usage, reduce costs, and minimize their environmental impact. Our commitment to excellence and innovation, coupled with our start-up mentality and fast-paced environment, has fueled our rapid expansion, making this an exciting time to join our dynamic team.

Why work for Accuenergy:

At Accuenergy, we are committed to fostering a diverse and inclusive workplace where all employees are empowered to thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development and growth within our rapidly expanding organization.

• Bi-weekly payment through direct deposit
• Free tasty Coffee & Snacks & beverages
• Paid statutory holidays+ vacation benefit +insurance benefit
• Enhance training opportunities in job-related field

Duties and Responsibilities:

• Account portfolio ownership — the human owner of an assigned book of accounts. Accountable for retention, satisfaction, share of wallet, andthe strategic relationshipat each account.

• Revenue and growth — accountable for year-over-year revenue growth on managed accounts. Owns the commercial decisions, pricing trade-offs, andpursuitchoices that grow the book.
• New account development — qualification of new leads matching your account profile, first-deal close, and transition into ongoingmanaged-accountstatus. Accountable for net-new accounts brought to first transaction and for sustaining them past the development window.
• Opportunity pipeline — owner of opportunities from qualification through close. Drives pipeline hygiene, stage discipline, and forecast integrity in the CRM.
• Strategic engagement — Quarterly Business Reviews, annual reviews, roadmap conversations, NPI training, and other strategic touchpoints on key accounts. Builds andmaintainsthe multi-contact relationship inside each account, not just the single transactional point of contact.
• VECTOR partnership — primary user of VECTOR for customer drafts, technical responses, ODD generation, comparison briefs, and quote drafting. Reviews,validates,modifies, and sends VECTOR drafts; provides feedback that improves agent quality through the structured feedback loop.
• CRM and forecast hygiene — accountable for account, contact, opportunity, and forecast data integrity in the CRM.Standardof work is that the system reflects reality at all times, not a quarter-end retrofit.
• Cross-functional handoffs — clean handoff to Commercial Operations on order processing, exception resolution, and delivery promise integrity; clean handoff to Application Specialist on deep technical pre-sales; clean handoff to Technical Support on post-sale technical issues. Owns the relationship; partners with these functions on execution.
• Voice of customer —synthesisescustomer feedback (feature requests, application patterns, competitive intelligence) and routes it to product, sales leadership, and engineering with specific recommendations.
• AURA contribution —identifiesworkflow patterns from your account work that are good agent-build candidates;submitsproposals to the AURA build queue in the standard format; partners on builds that affect the sales workflow.
• Ensure Occupational Health and Safety compliance with health and safety laws and regulations
• Follow all procedures in compliance of Accuenergy (Canada) Inc standard policy and operation regulations.
• Any other operation-related responsibilities may be added ascompanycontinues to grow.

Qualifications and Requirements:

Must-have

• Demonstrabletrack recordin B2B sales or account management — owning a book of accounts, hitting commercial targets, and managing the full cycle from qualification through close.
• Demonstrabletrack recordof growing accounts year-over-year and bringing in net-new logos with measurable first-year revenue impact.
• Daily,evidencedfluency with modern AI tools (Claude, ChatGPT, or equivalent) for drafting, analysis, research, and communication. Candidates should be prepared to discuss specific examples of AI-leveraged work in the interview process — what they used the tool for, how they structured the prompt, and where the human judgment sat.
• Strong written communication. The role produces written customer-facing communications, account plans, internal briefs, and improvement proposals continuously, often as the primary mode of cross-functional alignment.
• Strong commercial instinct — comfortable with pricing trade-offs, deal qualification, and the judgment calls that separate "book a meeting" from "book the order."

• CRM discipline.The CRM reflects reality at all times — not a quarter-end retrofit.Comfort owning a quantified KPI scorecard and forecast that leadership reads weekly.
• Direct, decisive working style. This role partners closely with Sales Manager and President; ability to give and receive candid feedback without ceremony isrequired.
• Authorisationto work in Canada.

Preferred

• Manufacturing or B2B technical product environment; familiarity with the rhythm of physical-product sales (lead times, master data, configured products, order-to-delivery sequencing).
• Power metering, electrical systems, energy management, industrial automation, building management, or adjacent industry exposure (PLC, controllers, transformers, SCADA, HVAC, solar, battery storage, IoT, or data centre infrastructure).
• Hands-on experience with Zoho CRM or comparable modern CRM systems; familiarity with Zoho Books or comparable ERP systems forread-context.
• Priorexposure to AI / automation initiatives — e.g., contributing to agent build, process automation, RPA, or workflow re-engineering on the sales side.
• Experience selling into multi-step engagements (custom panels, configured systems, project orders with dependencies) where pre-sales technical alignment matters.
• Comfort working in ambiguous, evolving operating models where scope, process, and tooling are still being defined.

Will not be a fit

• Candidates who view AI tools as a side competency or occasional helper rather than the throughput engine of the role. The pre-AI account management workload (manual ODD drafting, monthly report compilation, manual CRM entry, reactive inbox triage) is not what this role does anymore — that workload has moved to agents, and the candidate must be ready to operate at the post-shift workload.
• Candidates whosetrack recordreflects scaling their book primarily by adding administrative time rather than by re-engineering process and tooling.
• Candidates who require an environment with extensive process documentation, multi-layer approvals, or insulation from direct cross-functional friction.
• Candidates uncomfortable with quantified accountability, with weekly published scorecards, and with operating in a fast-feedback environment.