Account Manager

The Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the materials management sector. Through our scalable platform solutions, we overcome challenges in consumer goods and material take-backs worldwide and connect all stakeholders within the reverse logistics value chain. Our goal is to generate the greatest possible value from recyclable goods by optimizing take-back processes. We work with manufacturers, retailers and government organizations in over 80 countries, enabling smooth circular material flows and maximizing resource efficiency.

Our vision is to save important resources and create a better planet for future generations through a sustainable circular economy.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction. This role oversees contracts, billing, and service delivery, while supporting accurate data collection, reporting, and audit.

• Manage client accounts by overseeing contracts, billing, and service delivery to ensure everything runs smoothly and clients remain satisfied.
• Work closely with internal teams such as Sales, Operations, and Compliance to make sure client needs are met and business goals are supported.
• Learn about clients’ industries and understand their Extended Producer Responsibility (EPR) obligations and related regulations.
• Work with Business Development and Compliance teams to ensure accurate data collection, reporting, and payment processing for clients.
• Review and audit client data processes to understand how they gather and report information.
• Maintain regular communication with clients to understand their needs, address concerns, and build strong, trusted relationships
• Provide training and support to clients to help them understand requirements and ensure compliance.
• Deliver excellent customer service by responding quickly to inquiries, anticipating client needs, and escalating urgent issues when necessary to maintain client satisfaction and retention.
• Identify opportunities to enhance workflows and expand service offerings to better support clients.

What we need from you

• Bachelor’s degree in Business, Sustainability, or a related field (required).
• 2–3 years of experience in account management or a client-facing role.
• 1+ years of experience in the sustainability, environmental compliance sector, or a related field is preferred but not required.
• Experience supporting data management, reporting, and working with client or operational data.
• Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint.
• Excellent verbal and written communication skills, with the ability to create presentations and present information to external clients.

What we offer

• Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.
• RRSP Matching Program: Plan for the future with confidence—our employer-matching RRSP contributions help you build long-term security.
• Wellness Account: Your well-being matters. Use your wellness account for gym memberships, mental health resources, fitness classes, and more.
• Flexible Work Options: Work-life balance is key. Enjoy flexible hours and a hybrid work model (remote/in-office) that fits your lifestyle.
• Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
• Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
• Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.

Accessibility and Inclusion:

RLG Canada is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing [email protected].