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Account Manager

@ Globalli

Toutes ses offres Site Web

Télétravail au Canada

Télétravail3+ ans d’expérience
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En bref

Globalli is hiring an Account Manager to run a portfolio of clients on its global payroll, EOR and HCM platform. The role drives retention, expansion and adoption as a trusted advisor, with no direct reports and a playbook-driven framework. Experience in account management, customer success or client services of 3 to 7+ years is preferred, with SaaS or HR tech experience strongly preferred.

Responsabilités :

  • Own and grow a portfolio of client accounts
  • Drive retention, upsell and cross-sell opportunities
  • Conduct regular business reviews with clients
  • Maintain CRM records and track account health

Résumé des exigences :

  • 3–7+ years in account management or customer success
  • Experience in SaaS, HCM, payroll or HR tech preferred
  • Proven B2B client relationship management
  • Experience with CRM systems, HubSpot preferred

Outils et compétences

HubSpot
Source et dates

Site carrière / système de candidatures · greenhouse

Date publiée par l’employeur
2026-06-11
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience3 an(s) et plus
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Globalli

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

We help startups and businesses find their authentic voices, grow their communities, and connect with global audiences🚀

Description complète de l’entreprise

Globalli lives and breathes all things startups. Some say we are obsessed, but we are just passionately enthusiastic about people disrupting the norm. We love helping our clients reach their goals. For some, this could be developing their MVP, and for others, it could be defining their go-to-market strategy. We understand that each client we work with is unique, as are their requirements and needs. Here is a brief overview of what we can do for you: Social Media Management Boost your brand's presence globally with targeted social media strategies and campaigns. Brand Strategy Create a killer strategy to develop your story, proposition, and plan of attack for global markets. Content/Product Localization Localize your videos, pitch decks, and products to reach your target market like a local. #startup #digitalmarketing #socialmedia #marketing #localization #consulting #startupskorea #korea #translation #pitching #coachin #community

Personnes associées sur LinkedIn
1
Bureaux déclarés
  • Seoul Startup Hub, 21 Baekbeom-ro 31-gil, Gongdeok-dong, Mapo-gu, Seoul, KR
Autres noms enregistrés
  • Globalli
Spécialités
  • Startups
  • Marketing
  • Social Media
  • Strategy
  • Branding
  • MVP Development
  • Localization
  • Translation
  • Consulting
  • Business Development
  • Product Development
  • Global Marketing
  • Global Business Development
  • Globalization
  • Presentation Skills
  • Coaching
  • and Mentoring
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

Globalli lives and breathes all things startups. Some say we are obsessed, but we are just passionately enthusiastic about people disrupting the norm. We love helping our clients reach their goals. For some, this could be developing their MVP, and for others, it could be defining their go-to-market strategy. We understand that each client we work with is unique, as are their requirements and needs. Here is a brief…

ChampValeur
SecteurBusiness Consulting and Services
Taille2-10 employees
Siège socialSeoul
Type d’organisationPrivately Held
Fondée en2020
SpécialitésStartupsMarketingSocial MediaStrategyBrandingMVP DevelopmentLocalizationTranslationConsultingBusiness Development
Offres sur Jobsy5
LinkedInVoir la page
Description

The Account Manager will manage a portfolio of clients within Globalli’s global payroll, EOR, and HCM platform. This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform.

This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.

Key Responsibilities

Client Relationship Management

  • Own a portfolio of client accounts as the primary point of contact
  • Build and maintain strong long-term client relationships to drive retention
  • Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
  • Act as the voice of the customer internally across product and operations teams

Account Growth & Retention

  • Identify and execute upsell and cross-sell opportunities
  • Drive account retention and manage churn risk proactively
  • Develop and execute structured account plans using standardized playbooks
  • Support renewal discussions and commercial continuity

Solution Delivery & Client Success

  • Understand client workforce and business needs
  • Recommend tailored solutions across payroll, compliance, and EOR services
  • Ensure clients are maximizing value from the Globalli platform
  • Support onboarding continuity and product adoption where needed

Account Performance & Reporting

  • Track account health, usage, and satisfaction metrics
  • Maintain accurate CRM records (HubSpot or equivalent)
  • Conduct regular business reviews with clients
  • Provide insights on risks, trends, and expansion opportunities

Cross-Functional Collaboration

  • Partner with Implementation, Product, Support, and Sales teams
  • Coordinate resolution of client issues and escalations
  • Share client feedback to support product and service improvements

Client Enablement & Support

  • Support client training and platform adoption
  • Assist with workflow optimization and best practices
  • Resolve issues in coordination with internal teams

Qualifications

  • 3–7+ years in Account Management, Customer Success, or Client Services
  • Experience in SaaS, HCM, payroll, EOR, PEO, HR technology strongly preferred
  • Proven track record managing and growing B2B client relationships
  • Strong relationship management and client communication skills
  • Ability to manage multiple accounts in a fast-paced environment
  • Commercial acumen with a focus on retention and expansion
  • Strong problem-solving and proactive ownership mindset
  • Experience with CRM systems (HubSpot preferred)
  • Familiarity with payroll, global employment, or HR tech platforms is a plus
  • Comfortable working with account data and reporting metrics

Preferred Qualifications

  • Experience in high-growth SaaS or startup environments
  • Exposure to global payroll, EOR, or cross-border employment models
  • Multilingual capabilities

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