Account Manager (Mechanical, Electrical, Plumbing and Industrial Manufacturing)

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Primarily responsible for profitably growing sales in assigned customer base and achieving assigned sales growth targets. Prospecting for new accounts and increasing core and cross-sell opportunities within existing customers. Relentlessly driving customer success and delivering a seamless customer experience by leveraging the power of White Cap tools and resources. This position requires the operation of a Company Vehicle or a Personal Vehicle, and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities and Key Accountabilities

• Conducts business out in the field via face-to-face interactions with both potential and existing customers.

• Increases customer value through cross-selling.

• Teams with individuals within the sales organization and key Shared Service support personnel to execute sales growth initiatives.

• Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities.

• Develops and sustains sales relationships with key decision-makers and influencers on all levels of an organization.

• Partners with customers, vendors, Credit, and A/R to quickly resolve customer service issues.

• Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.

• Maintains and submits all required sales administration reports. Regularly attends company meetings.

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.

• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.

• May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• Knowledge of Miller Heiman’s Strategic Selling and Large Account Management Process concepts.
• Prior experience in telesales and possession of proven phone sales skills.
• Knowledge in company product line.
• Must be able to grow sales, prospect for new accounts, and increase cross‑sell opportunities.
• Experience conducting field-based customer interactions and building strong sales relationships.
• Must effectively resolve customer service issues by partnering across departments (vendors, credit, A/R).
• Required to maintain a current and competent base of product knowledge relevant to construction supplies and tools.
• Work requires increasing independence, guidance only on complex issues.
• Comfortable working in a mix of indoor admin work and field visits.
• Required to attend company meetings regularly.
• Base Salary + Commission + Car Allowance

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay