Account Representative

Why Gambles?

At Gambles, produce is everything. Our business provides the widest assortment of top-quality fruits and vegetables for the wholesale, foodservice, and retail sectors. With a history dating back to the early 1900s, Gambles has grown and evolved into one of the largest produce wholesalers in all of Canada. We operate out of three locations across the country: two in Toronto and one in Calgary. We also have a satellite office in Philadelphia that manages our U.S. sales operations. Our goal is to be the supplier of choice for all our customers’ needs.

Our people are the backbone of our business! We have a “hire-from-within” mentality at Gambles, which means we put extra focus on developing our people and giving them unique career advancement opportunities. Just like our products and our customer base, we love to see our people grow!

We offer a competitive benefits package with employer-covered health and dental benefits (you don’t pay the premiums!) and a company-match pension plan for our full-time permanent employees.

Job Description

The Account Representative will report directly to the Director of Program Sales

The Account Representative coordinates Program Account requirements across internal departments to support accurate and timely execution. The role provides day-to-day account support, resolves service gaps, and helps deliver a positive customer experience. This individual will work primarily out of the Ontario Food Terminal location but will require the ability to travel to our 302 Dwight Ave. location regularly.

Although the primary schedule for this individual is 40 hours per week, Monday – Friday, our ideal candidate can work a flexible schedule to accommodate the needs of the business which may include occasional evenings and weekends.

Responsibilities

• Serve as the primary liaison between Inside Sales and Account Managers to close service gaps and support complex inquiries.
• Process customer orders across internal and external systems, resolving discrepancies promptly.
• Purchase local commodities to meet customer demand, quality, availability, and margin requirements.
• Support account planning, budgeting, forecasting, and inventory coordination to achieve sales and service targets.
• Analyze Customer Category and sales reports to identify opportunities, trends, and corrective actions.
• Pursue upselling opportunities through opportunity buys and apply a strong working knowledge of products and seasonality.
• Monitor fill rates, investigate shortfalls, and coordinate recovery plans to improve customer service.
• Manage account prebookings and allocations to support customer commitments and optimize inventory.
• Coordinate customer requirements and service issues with internal teams, providing timely updates.
• Maintain accurate customer pricing and account information

Candidate Requirements

Qualifications:

• Minimum one year of Inside Sales experience, including order processing and account support.
• Minimum two years of customer service experience, with a demonstrated ability to resolve inquiries and build positive customer relationships.
• Knowledge of produce products and seasonality, or the ability to develop this knowledge quickly.
• Strong analytical and problem solving skills, with the ability to identify issues and coordinate timely solutions.
• Proficiency in Microsoft Word, Excel, and Outlook; experience with order-entry, ERP, or customer management systems is preferred.

Personal Attributes:

• Adaptable and comfortable working in a dynamic, fast-paced, and volume-driven environment
• Customer-focused and results-oriented, with a strong sense of ownership and accountability
• Professional and personable, with the ability to represent the Gambles brand positively to our customers
• Able to work independently to hit individual goals while collaborating with internal teams

• Exercises sound judgment to recognize when matters require escalation and follows the appropriate chain of command to support timely resolution.
• Detail-oriented, proactive, and solution-focused especially when handling complex customer orders, inventory allocations, or pricing updates

Job Information

• Salary Range: $45,000 - $50,000
• Position Status:
• Intended Schedule: Monday – Friday, 8:00 am – 4:00 pm

AI may be used as a support tool in our hiring process. All applications are reviewed and validated by our trained recruitment team.

Gambles Group of Companies is an equal opportunity employer situated in a heritage building at 165 The Queensway and encourages applications from individuals with disabilities. Accommodation is available on request for applicants and colleagues with disabilities throughout all stages of the selection process.