Publié il y a 8 mois
Account Service Manager- Toronto (CN Bilingual)
@ Geekplus America Inc
Markham, Ontario
En bref
Geekplus America Inc is hiring a Service Project Manager in Toronto to handle customer service, issue resolution and service sales for its warehouse robotics (AMR) systems. The role owns the profit and loss of assigned accounts and projects, and requires Chinese and English bilingualism.
Responsabilités :
- Respond to customer inquiries and escalations by phone, email or chat
- Manage service tickets and drive project issue closure
- Draft RCA and CR documents and host customer review meetings
- Own profit and loss and promote service sales
- Manage order delivery, invoicing and payment collections
Résumé des exigences :
- Minimum 2 years in customer service, ideally technical or automation
- Strong communication and interpersonal skills
- Ability to diagnose and resolve basic technical issues
- Familiarity with ticketing systems
- Fluency in Chinese and English
Outils et compétences
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-03-23
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, Mandarin |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Geekplus America Inc
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
One-stop partner for warehouse robotics
Description complète de l’entreprise
Geekplus is a global technology company leading the intelligent logistics revolution. As the global AMR leader, Geekplus is the one-stop partner for warehouse robotics to a wide range of industries, including e-commerce, apparel, retail, 3PL, and manufacturing. Founded in 2015, Geekplus counts 800 global customers and has sold more than 56000 robots worldwide.
- Abonnés LinkedIn
- 87 829
- Personnes associées sur LinkedIn
- 676
- Bureaux déclarés
- 3970 Johns Creek Ct, Suwanee, Georgia 30024, US
- Beijing GLP I-Park International Industrial Park, 8/f-9f, Building No. 5. No 12. Anxiang Street Shunyi District, Beijing, Beijing 101300, CN
- Palomar Airport Rd, San Diego, California, US
- 10F Digital Cube BD, 34, Sangamsan-ro, Mapo-gu, Seoul, KR
- 9F，Niederkasseler Lohweg 18, 40547 Düsseldorf, Düsseldorf, DE
- Room 2303-2308, Tower 1, Kowloon Commerce Centre, Kwai Chung, Hong Kong, Hong Kong, 00852 00852, HK
- 3 Tampines Central 1, #07-01, Tampines Plaza 1, Tampines, SG
- V3, Keckwick Lane, Sci-Tech Daresbury, WA4 4AB, Daresbury, GB
- Catégories d’activité
- Warehouse Automation
- Warehousing
- Robotics
- Logistics
- Supply Chain Management
- Industrial Automation
- Autres noms enregistrés
- Geekplus America Inc
- Geek+
- Spécialités
- Robotics
- warehousing
- logistics
- supply chain
- warehouse automation
- advanced robotics
- smart factories
- manufacturing automation
- Picking system
- Goods to person
- Autonomous mobile robot
- Sorting system
- warehouse robotics
- technology
- and AMR
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 539 441 286
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Geekplus is a global technology company leading the intelligent logistics revolution. As the global AMR leader, Geekplus is the one-stop partner for warehouse robotics to a wide range of industries, including e-commerce, apparel, retail, 3PL, and manufacturing. Founded in 2015, Geekplus counts 800 global customers and has sold more than 56000 robots worldwide.
| Champ | Valeur |
|---|---|
| Secteur | Automation Machinery Manufacturing |
| Taille | 501-1,000 employees |
| Siège social | Suwanee, Georgia |
| Type d’organisation | Public Company |
| Fondée en | 2015 |
| Spécialités | Roboticswarehousinglogisticssupply chainwarehouse automationadvanced roboticssmart factoriesmanufacturing automationPicking systemGoods to person |
| Offres sur Jobsy | 5 |
| Voir la page |
Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.
To meet the demand for its solutions we are looking to add a talented and driven Service Project Manager to our team.
Life at GeekPlus
Plain and simple, we’re a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we’re empowered to win. Our strength comes from our different backgrounds and perspectives.
Responsibilities:
Customer Interaction:
- Respond to customer inquiries via phone, email, or chat. Provide prompt and accurate information regarding services, product functionality, new requests and troubleshooting.
- Serve as the first tier of response to customer escalations (S1 S2) and complaints. Drive continuous improvement in the service level provided to customers.
- Support customers on various project requests, such as spare part demands. Offer prompt services to customers and manage business processes accordingly.
- Provide customers a smooth communication channel, ensure projects and customers’ requirements are met, and deliver service products that create value for customers and Geekplus.
Issue Resolution:
- Act as the first line of defense in communication with customer issues. Monitor and drive project issue closure, lead regular reviews with customers.
- Escalate complex problems to the relevant technical teams while maintaining communication with the customer.
- Efficiently manage and document service tickets. Track the status of open tickets and follow up with customers and internal teams as necessary.
Feedback and Reporting:
- Collect customer feedback and report on common issues or potential improvements. Collaborate with technical and development teams to enhance product functionality and customer experience.
- Monitor Project Service Coverage % (Out of Service %) through regular catchup meetings, post-mortem reviews, and lessons learned sessions.
- Help draft RCA and CR documents by gathering information from the technical support team, IT operations, and system engineering team. Ensure issue resolution through obtaining RCA and CR signatures from all parties.
- Host RCA and CR meetings with customers to discuss and ensure thorough understanding and agreement. Track deliverables to ensure timely completion and resolution of issues.
Team Collaboration:
- Work closely with sales, technical support, and operations teams to provide cohesive customer support.
- Contribute to team meetings and share insights on customer interactions and trends.
- Explore new service product opportunities with HQ Services.
Financial Management:
- Own the profit and loss of accounts/projects/customers/programs, managing income and cost to drive departmental revenue and profit.
- Promote service sales, including but not limited to: service parts, annual service products, system change requests, system improvements, and on-demand services.
- Ensure order delivery, invoicing, and track payment collections.
- Manage order tracing, revenue quota, and ensure accurate tracking and follow-up.
Qualifications:
- Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
- Strong communication and interpersonal skills.
- Ability to diagnose and resolve basic technical issues.
- Familiarity with Ticket systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Bilingual in both Chinese and English.
GeekPlus is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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