Administrative Assistant – Private Fitness Studio

Are you a bilingual, proactive, and organized administrative professional seeking a role in the health and wellness sector? Do you have a knack for numbers and systems, and excellent client service?

Working directly with the business owner, clients and coaching staff, you will play a central role in managing client lifecycles, overseeing payment systems, performance reporting, automated workflows, and high-level client relations for a premium fitness studio.

If you are an administrative assistant looking to be a part of a first class fitness studio, this opportunity could be for you!

Advantages
-Full-time position (35 hours per week) (100% in office work)
-Flexible working schedule to support work-life balance
-2 weeks of paid vacation for year 1, increasing to 3 weeks thereafter
-Free gym membership at a premium training studio
-Employee discounts on top-tier supplements
-Close to the Mile-End district, easily accessible by metro
-Dynamic, close-knit team culture with regular team-building activities

Responsibilities
-Provide high-level administrative support to the business owner and team to ensure seamless day-to-day operations of the studio
-Manage customer service and reception, answering phone inquiries, greeting clients on-site, and qualifying incoming leads using established procedures in both French and English
-Oversee the end-to-end client lifecycle, from creating client files and preparing contracts to tracking program milestones, renewals, and departures
-Supervise daily financial administration, including programming recurring payments, reconciling daily transactions, processing refunds, and maintaining sales tracking files
-Generate data reporting and performance analytics, including weekly client progress reports, coach retention tables, and 4-week performance summaries
-Leverage daily AI assistance tools to automate, accelerate, and verify spreadsheet updates, data reports, and document drafting
-Coordinate studio schedules and team availability, managing coach calendars and booking client sessions in the management software
-Handle operational communications and marketing, drafting client emails, sending follow-ups, managing review requests, and maintaining the CRM database
-Oversee on-site studio operations, including opening and closing duties, access control management, general upkeep, and inventory tracking for supplements and supplies
-Handle sensitive client records, financial data, and proprietary business information with complete autonomy, and utmost discretion

Qualifications
-Bilingualism in French and English, both spoken and written
-Minimum of 2 to 3 years of experience in an administrative support or coordination role, preferably within a fitness studio, clinic, or service-based environment
-Strong numerical literacy and high attention to detail for managing payments, pricing updates, and sales reporting
-Very comfortable using AI, specifically Claude which is used for tasks such as writing reports, updating spreadsheets/formulas, drafting emails, and updating procedures
-Advanced proficiency in Google Workspace (Mac environment). To note, many of the software systems are in English including Fliip, RISE/GoHighLevel, Moneris, Trello, Loom, and Claude
-Demonstrated familiarity or strong comfort with modern digital tools and AI-assisted workflows to drive day-to-day productivity
-Experience managing CRM platforms, scheduling systems, and payment processing terminals (experience with Fliip, RISE, Moneris, or Trello is an asset)
-Exceptional organizational and multitasking abilities, with the skill to prioritize complex tasks in a fast-paced setting
-High degree of autonomy, self-reliance, and proactive problem-solving with minimal direct supervision
-Strong interpersonal and diplomatic skills to deliver outstanding client service while firmly enforcing company policies
-Absolute discretion and professionalism when handling sensitive client data, contracts, and financial records

Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:

-communicate with English-speaking clients/partners/employees located outside Quebec on a regular basis
-work on client projects, products or deliverables that are required to be delivered to clients in English

Summary
Interested in this position? Apply online or send us an email at [email protected].

For more information on this and all other positions currently available, visit www.randstad.ca.

We look forward to receiving your resume!

All resumes received will be considered equally.

Only selected candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.