Administrative Support IV

Your Opportunity:

This is an Administrative Support IV (AS IV) position within the Billing Cash and Collections portfolio. Performs a variety of general and routine accounting duties related to processing and entering of data and transactions in accordance with AHS policies and procedures into billing, cash, and collections related systems. Problem solving and customer relation skills are a requirement when dealing with the various clients and complexities surrounding each situations. AS IV positions can be divided into specific accountabilities and tasks for Billing Cash and Collections with individuals working in one accountability area only, or in a set of accountability areas. Duties include: Processing AR billing and Cash Processing transactions including detail entry, validation, and adjustment. Processing customer records, including data entry, edits, merges, and deactivation in accordance with requirements. Reviewing and verifying data for AR billing and Cash Processing, including AR delinquent/collections accounts, reviewing, preparing, and sending notices, or applying payment application. Customer/Client Inquiry & Follow-Up including initiating or responding to customer contacts and requests via phone, email, or in-person. Including investigating and resolving customer/client issues, and client record clarifications. Assisting to reconcile single/simple accounts and transactions including investigation, explanation, and escalation as needed. Ad-hoc duties such as testing, filing, backup coverage, etc.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company:
Health Shared Services
• Classification:
Administrative Support IV
• Union:
AUPE GSS
• Unit and Program:
Billing Cash and Collections
• Primary Location:
AHS Michener Bend
• Location Details:
As Per Location
• Multi-Site:
Not Applicable
• FTE:
1.00
• Posting End Date:
20-NOV-2026
• Employee Class:
Regular Full Time
• Date Available:
30-NOV-2026
• Hours per Shift:
7.75
• Length of Shift in weeks:
2
• Shifts per cycle:
10
• Shift Pattern:
Days
• Days Off:
Saturday/Sunday
• Minimum Salary:
$28.49
• Maximum Salary:
$34.62
• Vehicle Requirement:
Not Applicable

Some post-secondary education.

3-4 years of customer service experience in an organization of significant size, complexity, and diversity. 2-4 years related experience in a high volume, fast-paced Accounting department, preferably working in large computerized accounting systems. Demonstrated competency in use of MS Office applications especially Word and Excel. Completion of Grade 12 supplemented by post-secondary accounting courses as part of an accredited accounting program and/or 2-4 years of related accounting experience. In accordance with Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect the incumbent shall comply at all times with APL / AHS’s Information Privacy and Information Security policies.

Healthcare environment experience is an asset. Preference granted to employees with additional education, for example an accounting certificate or a Bachelor’s degree including relevant courses in accounting or finance.