Administrator, Enterprise Systems

Company Description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a talented Enterprise Systems Administrator to join our growing global team at Sectigo.

The Enterprise Systems Administrator will play a crucial role in enhancing our ERP systems, driving efficiency and effectiveness across the organization. The SA will maintain users in various platforms such as Oracle NetSuite, Maxio, Workday and other platforms. The SA will need to have knowledge about audit compliancy rules affecting system administrators and documentation of tasks. The SA will monitor help desk tickets and provide service to end users on various ERP platforms, find solutions and expected outcomes, and delivery timetables. While some project management and technical administration tasks may be involved, the primary focus will be on documentation and analysis of solutions for various issues. A strong understanding of NetSuite ERP, Maxio Billing, Workday HCM is required.

Primary Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements, ensuring alignment with business and project goals.
• Document detailed system specifications, including both functional and non-functional requirements.
• Create comprehensive use cases, process flows, and wireframes to illustrate system functionality and user interactions.
• Work closely with development teams to ensure accurate implementation of requirements.
• Identify and mitigate roadblocks and risks during project planning, proposing effective solutions.
• Develop and maintain UAT test cases and coordinate testing efforts.
• Communicate effectively with business leaders to align project goals and expectations.
• Monitor project progress, track deliverables, and adjust timetables as needed.
• Provide ongoing support for system enhancements and updates.
• Create and deliver training materials and sessions for end-users to ensure effective use of systems.
• Other duties assigned and related to the nature of this role and company initiatives.
• Be able to Review all ERP related issues and provide solutions. Development experience is a plus.

More information about this role:

• This is a full-time position, working in a hybrid model, and reporting to our Ottawa (Kanata) office at 1125 Innovation Drive, Kanata, ON
• The targeted compensation package for this role is between CAD $110,000 and CAD $140,000 subject to internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Qualifications

Education:

• BA/BS from an accredited college or university preferred.
• ERP Admin (ADM201 and ADM211) certified is a very strong plus.
• Certification in Business Analysis (CCBA or CBAP) is a plus.

Experience:

• Minimum 5-7 years of experience as System Administrator with NetSuite, Workday HCM and Maxio.
• Minimum 5-7 years Business Analyst experience with various IT projects in a scrum Agile environment.

Talents and Desired Qualifications:

• Proven experience as a Systems Administrator, with experience in ERP domains.
• Strong analytical skills with the ability to translate business needs into clear technical requirements.
• Proficiency in NetSuite, Maxio, Workday HCM and other CRM/ERP software.
• Excellent communication skills, both written and verbal, with the ability to effectively convey technical information to non-technical stakeholders.
• Ability to manage requests from Help desk ticketing system and quickly turnaround working results.
• Detail-oriented and organized, capable of managing multiple Admin tasks and requests simultaneously.
• Familiarity with project management methodologies (such as Agile and Scrum) and tools (such as JIRA).
• A proactive problem-solving mindset, with a focus on identifying and implementing effective solutions.
• Ability to work in a global, fast-paced environment.

Additional Information

Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.