Administrator, Information Systems

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.

• Share our passion – every day.

• Always act with integrity.

• We work as a team.

• Aim for best.

• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.

• Working for a company that stands behind its mission, vision, and values.

• An inclusive and rewarding company culture where employees are valued and supported.

• Explore and work at a world-class mountain destination.

• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

• Work with hospitality professionals that take pride in providing a high-end guest experience.

• An opportunity to grow and learn in a work environment that promotes feedback and development.

• Discounts with brand partners and on CMH merchandise.

• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Position Title: Administrator, Information Systems

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, IT Infrastructure

Location of Work: Banff, Alberta

Job Status: Full-time, Year-Round

FLSA Status: Non-Exempt

Number of Positions: 1

Direct Reports: 0

Date of Last Review: September 2026

Desired Start Date: November 2026

This posting will remain open until a suitable candidate is found. The earliest posting close date would be November 2, 2026.

Position Overview

The Systems Administrator will primarily take ownership of CMH’s server infrastructure, Active Directory, endpoints, and Entra; act as a technical SME within the team; and provide Tier 2 support and mentorship to other IT staff. The successful candidate will be a confident communicator, be comfortable troubleshooting complex issues, managing infrastructure changes and upgrades, and implementing cybersecurity best practice. This is a hands-on, in-person role based in Banff that includes occasional on-call work and travel to CMH’s remote locations.

Key Technical Focus Areas

Experience in several of the following:

• Server and network hardware installation
• Virtualization (VMware)
• Windows Server administration and OS patching
• Cybersecurity best practice
• Network monitoring (PRTG)
• SQL Server management
• Active Directory & Domain Controller management
• Endpoint management & Software Provisioning (Jamf, Intune, SCCM, Windows, Mac)
• Microsoft 365, Teams, Sharepoint, Entra, and Azure administration
• Backup management and disaster recovery
• ITIL & ITSM

Essential Duties and Responsibilities

• Ownership and administration of servers, storage systems, and related software.
• Change control, troubleshooting, and root‑cause problem resolution.
• Act as the team SME for Active Directory and Entra ID
• Provide Tier 2 support for users and operational systems.
• Technical mentorship of team members
• Manage communication between stakeholders, vendors, business users, and other technical experts
• Install, configure, and test server, network, and endpoint hardware.
• Manage data backups, cloud‑based and on‑premise disaster recovery operations.
• Maintain OS, Server Firmware, Appliance and software patching.
• Implement and support infrastructure upgrades, lifecycle refreshes, and new technologies.
• Implement and advise on Cybersecurity industry best practices
• Analyze system performance data to plan repairs, replacements, or configuration updates.
• Support CMH sustainability initiatives and emergency response protocols.
• Provide occasional support to field programs, guests, and remote users.
• A commitment to continual improvement

Minimum Qualifications

• Post‑secondary education in a related field.
• 3+ years of professional office experience
• 2+ years of professional experience with server, endpoint & cloud infrastructure support
• Experience with Palo Alto, Cisco and telephony are assets.
• Full Class 5 driving license
• Experience in the ski industry is an asset.

All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.

• Manual dexterity to operate a computer and other common office equipment on a constant basis.

• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.

• This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.
• This position requires travel to remote CMH locations for approximately 6 weeks per year.

• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.

Benefits and Perks:

• Health and dental benefits after 90-day probationary period.

• Group Savings Plan eligibility after the 90-day probationary period.

• Paid personal/sick and vacation days.

• CMH Ski Pass Program

• IKON Pass Benefits

• Pro deal affiliations with Brand Partners

• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**