Air Freight Pricing & Operations Coordinator

Introduction of the Company

Triumph is a well-established 3PL logistics company recognized for its excellence and reliability in the industry. Backed by over 35 years of experience, we specialize in freight forwarding, customs brokerage, warehousing, and North American distribution solutions.

At Triumph, our people are the foundation of our success. We take pride in fostering a collaborative, customer-focused culture and are looking for talented individuals who share our passion for service excellence. With offices and warehousing facilities across Canada, we offer exciting opportunities for those looking to grow their careers in a dynamic and evolving organization.

Summary of Position

We are looking to hire detail oriented and analytical Air Freight Pricing & Operations Coordinator, who can join us to manage air import and export shipments and is able to work independently while building competitive rate quotes.

The Air Freight Pricing & Operations Coordinator acts as the central link between airline carriers, internal sales/operations teams, and clients. This role combines commercial pricing strategy with daily execution to ensure timely air cargo movement and cost optimization

This role plays a key part in supporting sales by ensuring accurate and timely pricing that aligns with carrier capabilities, market conditions, and company profit objectives.

Job Type: Full-time/ hybrid

Key Responsibilities

Pricing & Commercial Duties

• Build accurate, competitive rate quotes for air import, export, and domestic/multimodal requests for clients and internal sales teams.
• Negotiate spot and contract rates, capacity allotments, and service-level agreements (SLAs) with airline carriers and vendors.
• Maintain up-to-date air freight tariffs, fuel surcharges, and accessorial fee sheets.
• Monitor air freight market conditions, fuel indexes, capacity constraints, and seasonal fluctuations.
• Build strong relationships with airlines, GSAs, freight forwarders, and strategic partners.
• Review and analyze carrier contracts to ensure compliance and identify cost-saving opportunities.

Internal Collaboration

• Support the sales team with timely and accurate pricing for new and existing customers.
• Collaborate with operations teams to validate routings, transit times, and feasibility of proposed solutions.
• Participate in pricing strategy meetings and contribute insights based on data and market behavior.

Data Management & Reporting

• Maintain pricing records, quote logs, tender documents, and win/loss analyses.
• Prepare weekly or monthly pricing reports to track performance and identify trends.
• Ensure all pricing information is stored and managed within internal systems or CRM platforms.

Air Freight Operations

• Booking & Capacity Management: Coordinate and manage airfreight space with airline partners, consolidators, and agents.
• Documentation & Compliance: Prepare, audit, and process airway bills (AWBs), commercial invoices, packing lists, and customs/IATA/Transport Canada compliance documents.
• Shipment Tracking & Tracing: Monitor cargo movements across the entire lifecycle, update estimated times of arrival (ETAs), and resolve transit exceptions or rollovers.
• Vendor & Handoff Coordination: Liaise with truckers for linehaul planning, local pick-ups/deliveries, warehouses, and ground handlers.
• Specialized Cargo Handling: Oversee requirements for dangerous goods (DG/hazmat) or temperature-controlled air shipments in line with regulatory rules.

Required Qualifications/ Skills

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or equivalent industry experience
• 1–3 years of hands-on experience in air freight forwarding, 3PL operations and cargo pricing.
• Strong understanding of air freight operations, carrier structures, and common surcharges.
• Experience working with airlines, GSAs, or freight forwarding companies is an asset.
• Familiarity with IATA regulations, TSA/Transport Canada rules, and customs clearance procedures.
• Proficiency in Cargo Wise or similar enterprise logistics platforms.
• Strong command of Microsoft Office suite.

Other Skills & Competencies

• Effective verbal and written communication in English.
• Strong negotiation, analytical, and problem-solving abilities under time-sensitive pressure.
• Detail-oriented organizational skills to manage multi-lane shipments simultaneously.

Remuneration and benefits

• We offer competitive salary and comprehensive benefits including
• Salary Range - $60,000–$65,000
• Extended Health and Dental benefits
• RRSP
• Company events
• Hybrid role/ flexibility

We are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.