Publié le mois dernier
Amazon Connect Engineer – Contact Center, AWS, IVR & Java
@ Astra North Infoteck Inc.
Toronto, Ontario
En bref
Astra North Infoteck Inc. is hiring an Amazon Connect Engineer in Toronto, ON, on a 4-days-hybrid arrangement. The role designs, builds and supports enterprise contact center infrastructure, including contact flows, IVR, routing and AWS integrations. The posting requires 5+ years of hands-on Amazon Connect experience and strong Java skills.
Responsabilités :
- Design and support contact flows, routing profiles, queues and IVR
- Integrate Amazon Connect with AWS services and CRM platforms
- Build chatbot and voice bot implementations with Amazon Lex
- Troubleshoot routing issues, call failures and performance bottlenecks
Résumé des exigences :
- 5+ years of hands-on Amazon Connect experience
- Strong Java development skills
- Knowledge of telephony and voice technologies (SIP, VoIP, CTI, IVR)
- Experience with enterprise-scale contact center infrastructure
- Knowledge of networking concepts (routing, switching, MPLS)
Outils et compétences
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-10-05
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Développement logiciel |
| Expérience | 5 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Astra North Infoteck Inc.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 426 |
Job Title: Amazon Connect Engineer
Location
Toronto, ON
Work Mode
4 days hybrid
Skill Required
• 5+ years of hands-on experience with Amazon Connect.
• Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
• Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
• Knowledge of Amazon Lex for chatbot and voice bot implementations.
• Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
• Experience designing and supporting enterprise-scale contact center infrastructure.
• Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
• Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
• Strong Java development skills; knowledge of Python and JavaScript is desirable.
• Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
• Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.
Journal
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