Analyst, Claims Administration

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose
At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action
We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

Where You’ll Add Value

The Analyst, Claims Administration is accountable to the Manager, Claims Administration for timely and accurate administration, analysis and reporting of insurance claims to ensure that company’s insurance related risks are identified effectively and proactively during the claims process and brought to the attention of the Risk Management group.

How You’ll Make a Difference

1. Accident Investigation and Reporting

Reviews incident reports from various properties on a regular basis and works with property management teams across portfolios to identify the root cause of incidents and determine level of investigation required to ensure that incidents and claims data are reported consistently, accurately and in accordance with existing claims protocol and incident-related risks are mitigated by preventative measures.

2. Insurance Claims Administration

Administers insurance claims for all assets and assists with responding to claim-related inquires including corresponding with Property Managers, Adjusters and Insurers with regards to file status to ensure accuracy and timeliness of the claim processing process.

3. Environmental Claims Administration

Assists the Environmental Affairs Department with all existing environmental claims including monitoring payments and requesting reimbursement from Insurers to make sure that claims are administered accurately, timely and in accordance with effective insurance policies.

4. Claims Reporting and Analysis

Assists in preparation of claims-related reporting and analysis, incl. statistical analysis of claims data, generating of various risk management reports as required, assisting with completing Funded Reserve requests, analyzing and producing claims renewal reports to ensure accurate and consistent tracking and analysis of all claims related data for the continuous improvement effort at property level.

5. Claim Payments

Processes claim payments on a timely basis and ensures all payments are accurately entered into the claims system; in consultation with Manager, Claims Administration advises adjusting firm and the legal entity with regards to any final release of payments, tracks financial settlement of claims both below and above established deductibles.

6. Claim Data and Analytics

Prepare and analyze claims reports for management, including updates on open claims, litigation, board reporting, and renewal preparation.

Develop trend reports that analyze claim severity and frequency by asset class, claim type, coverage line, and incident category to inform risk management strategies.

Any other job related duties and/or projects that may be assigned.

The Expertise You’ll Bring

• Bachelor’s degree or College diploma in related field or an equivalent relevant experience

• Minimum 6-9 years of multi-line claims experience with focus on commercial property and liability claims

• Solid knowledge of MS Office applications.

• Ability to anticipate emerging risk and timely recommendations to mitigate them.

Core Competencies

• Excellent communication skills both verbal and written

• Good problem solving skills and creative thinking

• Solid analytical skills

• Solid ability to prioritize correctly and flexibility to change priorities frequently in accordance with business needs

• Solid time management and organizational skills

• Ability to multi-task and deliver quality results under pressure and within tight deadlines

• Ability to work independently or with minimal supervision

• Results-oriented

• Learning potential.

Why You’ll Love Working at Morguard
At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team:

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

• Meaningful opportunities for professional growth and development.

• Exposure to a diverse portfolio of real estate assets across North America.

• A competitive compensation and benefits package designed to support you and your family.

• Support for work–life balance, along with accessible employment practices that meet AODA requirements.

Annualized Base Salary Range:$75,000-$85,000 CAD.

Pay Equity

The salary range listed for this position reflects the anticipated compensation at the time of posting. Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.

Inclusive by Nature
Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility
Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at (905) 281-3800.