Publié le mois dernier
Analyst, Service Desk
@ Ontario Medical Association
Toronto, Ontario
En bref
The Ontario Medical Association is hiring an Analyst, Service Desk, a full-time frontline role supporting OMA staff, subsidiaries and governing Boards with technical support. The work covers incident and service request resolution, automation and self-service improvements, and participation in technology projects. The role is hybrid, requiring a minimum number of days in the Toronto office, with a salary range of $65,400-$69,490.
Responsabilités :
- Résoudre les incidents et demandes de service pour les terminaux et plateformes
- Soutenir l'automatisation et les agents virtuels en libre-service
- Participer aux projets, évaluations et déploiements technologiques
- Contribuer à la résilience opérationnelle et aux opérations de sécurité
Résumé des exigences :
- Diplôme en technologies de l'information ou équivalent
- Au moins 2 ans d'expérience en soutien technique
- Certifications ITIL Foundations et CompTIA A+ requises
- Expérience d'un environnement Microsoft
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · jazzhr
- Date publiée par l’employeur
- 2026-09-30
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | TI |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | ITIL Foundations, CompTIA A+ |
| Vérifications | casier judiciaire, références |
| Candidatures encouragées | Autochtones, Personnes racisées, Femmes, Personnes handicapées, 2ELGBTQI+ |
| Formation | Collégial (DEC) (exigé) |
| Domaines d’études | Information Technology, Computer Science, Computer Engineering |
| Avantages mentionnés | Régime de retraite, Prime de rendement, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Ontario Medical Association
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
The OMA represents the political, clinical and economic interests of the province's medical profession.
Description complète de l’entreprise
The Ontario Medical Association (OMA) represents more than 43,000 physicians and medical students across the province. Ontario’s doctors work closely with patients to encourage healthy living practices and illness prevention. In addition to delivering front-line services to patients, Ontario’s doctors play a significant role in helping shape health-care policy, as well as implementing initiatives that strengthen and enhance Ontario’s health care system. The Ontario Medical Association (OMA) represents the political, clinical and economic interests of the province's medical profession. Founded in 1880 as a voluntary association of the province's physicians, the OMA has from its beginning played a vital role in the development and promotion of health-care services across Ontario.
- Abonnés LinkedIn
- 46 007
- Personnes associées sur LinkedIn
- 516
- Bureaux déclarés
- 150 Bloor Street West, Toronto, Ontario M5S 3C1, CA
- Catégories d’activité
- Health Care
- Communities
- Professional Networking
- Medical
- Autres noms enregistrés
- Ontario Medical Association
- Spécialités
- health policy
- practice management
- Legal Services
- Strategy and Governance
- Economics
- Research
- Analytics
- Information Management
- Insurance
- Hospital Services
- Laboratory Proficiency Testing
- Medical Services
- Physician Health
- Public Affairs
- and Communications
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
The Ontario Medical Association (OMA) represents more than 43,000 physicians and medical students across the province. Ontario’s doctors work closely with patients to encourage healthy living practices and illness prevention. In addition to delivering front-line services to patients, Ontario’s doctors play a significant role in helping shape health-care policy, as well as implementing initiatives that strengthen…
| Champ | Valeur |
|---|---|
| Secteur | Non-profit Organization Management |
| Taille | 201-500 employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Nonprofit |
| Fondée en | 1880 |
| Spécialités | health policypractice managementLegal ServicesStrategy and GovernanceEconomicsResearchAnalyticsInformation ManagementInsuranceHospital Services |
| Offres sur Jobsy | 14 |
| Voir la page |
The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.
Job summary
This position serves as a frontline enabler of the digital employee experience, providing high-quality technical support to OMA staff, subsidiaries, and governing Boards while contributing to operational resilience, cybersecurity improvements, automation, and continuous improvement.
In addition to core queue management duties, the role carries specialized ownership of meeting room technology, AV systems, hands-on automation development, and expanded responsibility for operational support across network, identity, and cloud environments.
How you will make a difference
- Provides technical support by resolving incidents and service requests across endpoints, collaboration platforms, identity, and access, using structured troubleshooting, AI-assisted insights, and root-cause analysis to ensure timely resolution.
- Drives automation and self-service adoption by supporting and improving AI virtual agents and automated workflows, identifying high-volume use cases for automation, and contributing knowledge and training data to reduce manual effort and improve efficiency.
- Supports technology change and service improvements by participating in projects, solution evaluations, deployments, upgrades, and user acceptance testing, while coordinating with internal teams and vendors to ensure smooth adoption and minimal business disruption.
- Strengthens operational resilience and service quality by supporting endpoint and security operations, responding to security-related events, maintaining accurate asset and service data, and contributing to continuous improvement and ITIL-aligned service management practices.
- Diploma in Information Technology, Computer Science, Computer Engineering or equivalent
- Minimum of 2 years foundational understanding of how technology solutions are applied in real-world systems related experience
- Experience in an IT Service Desk, End-User Support, or Technical Support role supporting a Microsoft-centric environment. Exposure to ITSM platforms, endpoint management, and automation tools
- Required: ITIL Foundations, CompTIA A+ or equivalent foundational technical certification
- Assets: M365 and Azure Fundamentals, Network+, IT Security Designations
The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.
What do we have to offer you?
- A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
- A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
- An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
- A commitment to growth and development through paid professional development and continuous in-house learning
- A friendly and flexible hybrid work environment
- Competitive total rewards package including a hiring salary range of $65,400-$69,490 plus pension plan and a bonus program
- Exceptional group benefits package, including a spending account and a robust wellness program
- An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.
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We're excited to share this opportunity, which is an additional headcount being added to our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.
The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.
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