Application Specialist, ITSM

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

• Participate in technical discussions for configuration, testing, and operations of our platform solutions
• Configure forms and workflows within the environment following established guidelines and models
• Develop automations within workflows
• Ensure compliance to daily management checklist for operational effectiveness
• Provide 'go live' and post 'go live' support for project and solution in general
• Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
• Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
• Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
• Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems
• Monitor application vendor service level agreements and report for non-performance
• Update key performance indicators for platforms on a weekly basis
• Review and keep knowledge management articles updated
• Support the Delivery/Project managers regarding solutions
• Participate in on call support for 24X 7 operations

• Education Required: A university degree, college diploma or a related discipline
• 2-5 years of experience in the related field
• Technically inclined, process oriented and driven by natural curiosity
• Experience working with ServiceNow is an asset
• Code/JavaScript experience, knowledge of code deployment practices
• Passionate about technology
• Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
• A practiced communicator with strong verbal, written, and interpersonal skills
  

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.