Publié il y a 26 jours
Application Support Lead – OpenText
@ Querentia Inc.
Calgary, Alberta
En bref
Querentia Inc. is hiring an Application Support Lead for its Calgary office on a contract basis, with a hybrid work arrangement. The role leads L2/L3 production support for OpenText and enterprise content management platforms, manages incidents and upgrades, and coordinates with business users, infrastructure teams and vendors to keep operations stable and secure.
Responsabilités :
- Lead L2/L3 support operations for platform stability and security
- Manage incident and problem resolution
- Oversee platform upgrades, releases and maintenance
- Drive service improvement initiatives
- Coordinate with business users, infrastructure teams and vendors
Résumé des exigences :
- Experience supporting and administering OpenText and ECM platforms
- Experience leading L2/L3 production support
- Strong incident management and platform stability knowledge
- Experience managing upgrades and service improvements
- Collaboration with business and technical teams
Outils et compétences
Source et dates
Type de source non vérifié · jsonld
- Date publiée par l’employeur
- 2026-10-13
- Première détection par notre source
- 2026-10-26
- Mise à jour du dossier source
- 2026-11-05
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Chef d’équipe |
| Domaine | TI |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Querentia Inc.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 331 |
Application Support Lead - OpenText
Work Location: Calgary Office
Work Arrangement: Hybrid
Job Summary
The Application Support Lead oversees the support, administration, and continuous improvement of OpenText platforms and related enterprise content management (ECM) solutions. The role leads L2/L3 production support, manages incident and problem resolution, ensures platform stability and security, and coordinates with business users, infrastructure teams, vendors, and application support teams to maintain reliable operations.
Key Responsibilities
• Lead L2/L3 support operations to ensure platform stability, security, and performance.
• Manage incident and problem resolution to minimize service disruptions.
• Oversee platform upgrades, releases, and ongoing maintenance.
• Drive service improvement initiatives to enhance operational efficiency and reliability.
• Coordinate with business users, infrastructure teams, vendors, and application support teams to resolve technical issues.
• Ensure OpenText solutions support document management, records management, workflow automation, and compliance requirements.
Required Qualifications
• Experience supporting, administering, and maintaining OpenText platforms and ECM solutions.
• Experience leading L2/L3 production support operations.
• Strong understanding of incident management, problem resolution, and platform stability.
• Ability to collaborate with business users, infrastructure teams, vendors, and technical support teams.
• Experience managing platform upgrades, releases, and service improvements.
Nice to Have
• Experience with OpenText enterprise content management solutions.
• Experience supporting document management, records management, and workflow automation.
• Familiarity with compliance requirements in enterprise content management environments.
Journal
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