ARD Specialist Profile Improvement Coordinator

Your Opportunity:

Primary Care Alberta is looking for a Specialist Profile Improvement Coordinator to optimize specialist profiles in the Alberta Referral Directory (ARD) website. The ARD is Alberta's central source of referral information for specialized healthcare services and is part of Health Link 811. In this role, you will leverage your experience in data quality, stakeholder management, healthcare referrals and process improvement to strengthen the quality and effectiveness of the directory which in turn will help healthcare providers connect patients to the care they need. Your experience with data quality validation, data analysis and documentation will be key to success in this role, as many responsibilities involve data entry and profile maintenance to keep specialist information accurate and up to date. We encourage you to apply for this role if you enjoy contributing to meaningful improvements that support patients, providers, and healthcare partners throughout Alberta.

Description:

As the ARD Specialist Profile Improvement Coordinator, your primary role is to improve specialist profiles and ensure program goals are met. You will connect with specialists and other healthcare professionals by phone, email, and personalized mass email campaigns to review, update, and validate profiles. You will also update, document, and maintain specialist practice locations, statuses, and contact information. In addition, you will monitor and analyze reporting, provide regular status updates, identify and implement workflow improvements, and track and resolve issues. Other responsibilities include supporting ARD activities such as help desk support, application testing and special projects. You will also draw upon your referral experience to create and update healthcare service profiles. Strong data integrity skills are essential for this role, as you will complete extensive data entry, data analysis, profile editing, and documentation tasks each day. You must also have excellent verbal and written communication skills, strong organizational and time management abilities, analytical and problem-solving skills, and sound decision-making skills. This position requires the ability to work independently and collaboratively within a team while remaining flexible to changing priorities.

• Classification:
Advisor
• Union:
Exempt
• Unit and Program:
Health Link
• Primary Location:
Southport Tower
• Location Details:
As Per Location
• Temporary Employee Class:
Temp F/T Benefits
• FTE:
1.00
• Posting End Date:
24-NOV-2026
• Date Available:
28-DEC-2026
• Temporary End Date:
28-DEC-2027
• Hours per Shift:
7.75
• Length of Shift in weeks:
2
• Shifts per cycle:
10
• Shift Pattern:
Days
• Days Off:
Saturday/Sunday
• Minimum Hourly Salary:
$25.63
• Maximum Hourly Salary:
$42.71
• Vehicle Requirement:
Not Applicable

Completion of a bachelor's degree, diploma, or equivalent post-secondary education. At least two years of experience in data quality assurance, data management, or information validation within a healthcare environment.

Experience in stakeholder engagement, process improvement, and documentation management. Experience using Microsoft Office including Excel, Word, Outlook, PowerPoint, SharePoint, Visio, and Teams in the last five years.

A minimum of two years of experience in a referral processing role in a healthcare environment. Experience coordinating and distributing large-scale email communications and experience supporting a shared email inbox. Coursework or certification in medical terminology, data management, project management, quality improvement, or change management.