Assistant Director, Strategy and Operations - Consumer Industry

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Role Description

The Assistant Director, Strategy & Operations (Consumer) supports the development and execution of the Consumer Industry growth strategy. This role is pivotal in driving revenue growth, pipeline discipline, and margin improvement across the Consumer portfolio. The Assistant Director partners closely with Consumer Industry leadership, including the Industry Leader, sector leaders, service line leaders, and Global Client Service Partners (GCSPs), to enable an integrated, client‑centric growth agenda aligned to Consumer market priorities.

The Assistant Director, Strategy & Operations (Consumer) reports to the Director of Operations, Clients & Industries, with day‑to‑day alignment to the Consumer Industry Leader. Performance is evaluated based on contribution to Consumer revenue growth, sales and pipeline effectiveness, and overall operational excellence.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

Enabling Consumer Growth

• Facilitate annual strategic planning for the Consumer Industry, working with stakeholders across service lines, finance, alliances, accounts, business development, and markets to define and execute Consumer‑specific priorities.
• Project manage strategic growth initiatives within the Consumer Industry plan, leading cross‑functional teams (including BCM and Markets stakeholders) to deliver programs and campaigns that drive measurable market impact.
• Support Consumer account planning and execution by cascading account management best practices to GCSPs across priority and replenishment accounts, encouraging cross‑service‑line teaming and value creation.
• Support execution of the Client Experience (CX) program for Consumer clients, in partnership with CX and Business Development teams, ensuring high‑quality client interactions, insights, and feedback loops.
• Champion Consumer account and pipeline reviews, ensuring a regular cadence, strong leadership engagement, and clear, actionable outcomes.

Data Literacy & Decision Support

• Analyze and interpret Consumer performance data (revenue, sales, pipeline, forecasting) to support Consumer leadership forums and decision‑making; identify trends, risks, and opportunities and recommend corrective actions.
• Track Consumer BD and marketing investments and perform variance analysis to support margin improvement and investment optimization.
• Modernize Consumer reporting outputs by adopting innovative tools and practices, ensuring consistent definition, interpretation, and use of Consumer performance KPIs.

Collaboration & Process Optimization

• Promote the Consumer community, recommending strategies to engage teams around a strong growth culture, sector‑led priorities, and go‑to‑market initiatives.
• Connect with Global and Americas Consumer resources to leverage thought leadership, insights, and leading practices relevant to Canadian Consumer clients.
• Serve as a primary point of contact for Consumer Industry operational and strategic inquiries, acting as a connector across BCM, Marketing, Finance, HR, and other enabling functions.
• Participate actively in the Canada Markets Strategy & Operations community, contributing Consumer insights into broader priorities, initiatives, and governance.
• Elevate and drive consistency of leading practices across Consumer sectors and accounts, collaborating with PPEDs and client executives to standardize approaches and close performance gaps.

Skills and attributes for success

• Strong data literacy and analytical capability.
• Proven cross‑functional collaboration skills.
• Curiosity and interest in Consumer industry trends.
• Adaptability and growth mindset.

• Approximately 8–10 years of relevant experience is considered an asset.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $92,300 to $142,300

Are you ready to shape your future with confidence? Apply today.

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