Assistant Manager

PURPOSE OF JOB: The Role of a Claire’s Assistant Store Manager is to exemplify Customer Engagement and Leadership behaviors essential to our success. Successful Assistant Store Managers understand Who We Are, How We Work and How to Best Serve the Customer and team.

PRIMARY DUTIES AND RESPONSIBILITIES:

Serve the Customer:

? Model the GUEST customer engagement philosophy to ensure consistent and positive customer experiences. Train store team to effectively execute our GUEST program to deliver a great customer experience.

? Know our Customer – know what’s important to her, what she’s ‘into’ now, and how can we best meet her desire to stay trendy and hip. Keep apprised of fashion trends.

? Perform and train associates to perform ear piercing procedures that are in compliance with Company and legal guidelines. Enforce proper ear piercing procedures among store associates.

Drive Sales:

? Assist to achieve store’s sales plan and performance targets (e.g. Conversion, Transactions, Average Dollar Sale (ADS), Units per Transaction (UPTs), Sales per Labor Hour (SPLH), % Penetration (% Accessories, % Jewelry, % EP), to maximize

business results.

? Raise awareness of department-level sales performance, key Item sales performance, and bestsellers to maximize business.

? Ensure that every aspect of the Company’s in-store presentation and promotional messaging standards are met.

? Implement all Planograms in a timely manner incorporating appropriate product flows and adjacencies given store specific attributes and physical layout.

Demonstrate Leadership:

? Represent the Claire’s / Icing brand through professional behavior, fashion awareness and positive Customer engagement. Promote a professional and brand-appropriate image.

? Assist the Store Manager in creating a positive work environment through effective communication, motivation, and recognition.

? Assist to motivate the team to win by encouraging friendly competition and store contests.

? Hold self and team accountable for weekly and monthly sales plans by using daily targets. Train and coach store associates to meet performance targets.

? While manager on duty, effectively handle critical situations that occur within the store.

? Organize, delegate, set priorities, meet deadlines, and follow-up.

Develop People:

? Assists in recruiting and hiring qualified store associates.

? Continually train and coach staff, providing appropriate feedback in a timely manner.

? Identify and develop store associates for future growth.

Manage the Business:

? Complete operational activities in compliance with all Company policies and procedures.

? Assist in the management of controllable expenses (e.g. payroll, supplies, and fixtures).

? Assist in the management of store inventory effectively (e.g. shipment processing, markdowns, store recovery, stock replenishment, and back room organization).

? Assist in the implementation of Loss Prevention practices and reinforce Company Loss Prevention standards to store associates.

? Serves as acting Store Manager when Store Manager is not present.

EXPERIENCE REQUIREMENTS:

? Customer Focus: Thrives in a customer service oriented environment and can exemplify excellence for all store team members. Can effectively build rapport, establish trust and manage conflict with Customers. Supports and executes all

Customer related programs with enthusiasm.

? Drive Sales and Profitability: Uses performance metrics and store / department trend data as a decision making and management tool. Develops plans, with the Store Manager, that increase store sales and profitability.

? Hire and Develop Talent: Has some experience hiring, training, and evaluating personnel in a retail sales environment.

? People Development: Able to provide performance guidance and coaching to associates. Works with the Store Manager to offer opportunities for growth and development.

? Store Presentation: Able to implement in-store presentation directives, following company policies and timelines. Has experience successfully leading store set-up activities and maintaining them throughout day to day operations.

? Store Operations: Able to support the operations and activities of the store to ensure compliance with company policies. Cooperates with the Store Manager, managing and developing the team to ensure optimal coverage and performance

of the operation. Leads by example and actively engages the team to find the most efficient and effective way to solve problems.

? Store Housekeeping: Able to manage the day to day operations of the store including opening, closing, and general housekeeping. Creates an environment in which the team assumes collective ownership. Follows up to ensure the highest

standards are maintained.

? Product Knowledge: Able to maintain and demonstrate product knowledge and fashion awareness in day to day interactions with customers and team members.

? Merchandising Knowledge: Has an understanding of retail merchandising principles and has successfully used industry practices for showing, promoting, and selling products or services.

? Communication: Able to effectively support and communicate company directives and expectations to team members. Written communications are clear and concise; presentations and verbal directives are relevant and to the point; critiques are direct, positively framed and promote improvement in the team.

? Lead by Example: Creates a positive environment by serving as a role model for putting the customer first, fostering teamwork, recognition, and effective communication.

? Manage Expenses: Tracks and manages controllable expenses such as payroll, supplies, and fixtures. Works with the Store Manager and the team to minimize expenses and improve profitability.

? Loss-Prevention: Able to implement the company’s loss prevention practices and effectively safeguards store and company investments. Coaches the team and builds awareness of prevention methods to minimize loss.

? Documentation: Has been responsible for completing documentation typically required in management of a retail operation. Able to accurately complete all necessary paper work and execute banking procedures in a timely manner.

? Inventory Management: Ensures the store is business ready and manages inventory by processing shipments, markdowns, store recovery, stock replenishment and back room organization.

QUALIFICATIONS:

? High school diploma or equivalent required

? Minimum one year retail management experience

? Excellent verbal/written communication and organizational skills

? Basic computer skills

? Sound understanding of mathematics and strong reading comprehension skills

? Understands the importance of Customer Service

? Ability to analyze sales reports and strategically problem solve

? Ability to stand during scheduled shifts

? Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally? Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers

? Ability to operate POS system

Job descriptions are continually a "work in progress." This job description is meant as a guide. Other duties and responsibilities may be assigned at any given time as both the business dictates and the function of the job changes.