Assistant Store Manager

About Monos

Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware, the profound appreciation of beauty in fleeting moments, we emphasize the joy of the journey.

We’re proud to be the first North American luggage brand to achieve certified B Corporation® status. This certification represents more than a seal of approval, it's a testament to our belief that thoughtful design can coexist with social and environmental consciousness. Through our partnership with veritree, we’ve planted nearly 1.3 million trees across two forests in Kenya – offsetting 412,335 metric tons of CO₂. Beyond reforestation, this collaboration creates hundreds of living-wage jobs in local communities, nurturing both the environment and the people who call these places home.

At Monos, our retail experience blends thoughtful hospitality with a deep passion for our products, creating a warm, educational, and pressure-free environment. We go beyond just selling products by focusing on quality, craftsmanship, and sustainability, ensuring every interaction is meaningful and aligned with our brand values, where customers feel valued and informed.

We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued, respected, and supported. We're proud to be recognized as one of Canada’s Most Admired Cultures and a Great Place to Work.

With big plans for the future – including purpose-driven product launches, new brick-and-mortar retail locations, and establishing ourselves as leaders in the travel industry – we’re looking for passionate, skilled, and driven individuals to join our team.

As an Assistant Store Manager for the Retail Experience team, you will have a fulfilling career upholding standards of Guest experience & operational excellence.

Responsibilities

• Champion Monos’ vision of redefining retail by infusing hospitality into every aspect of the customer journey. Ensure that stores are more than just places to shop; they should feel like welcoming, thoughtfully curated experiences that leave a lasting impression on every guest.

• Support the Store Manager in championing Monos’ vision of redefining retail by infusing hospitality into every aspect of the Guest journey. Assist in creating a store environment that feels welcoming, thoughtfully curated, and leaves a lasting impression on every Guest.
• Support the Store Manager in leading store operations and Guest experience by modeling exceptional service standards and ensuring alignment with Monos’ hospitality-driven approach.
• Assist in recruiting, interviewing, onboarding, and training team members, ensuring all new hires are properly trained in operational procedures, Guest service standards, and product knowledge.
• Monitor team performance and provide real-time coaching and feedback, conducting shift huddles, one-on-ones, and performance check-ins to support continuous improvement.
• Contribute to scheduling and shift planning to ensure appropriate floor coverage, workload distribution, and compliance with labor requirements, in collaboration with the Store Manager.
• Resolve Guest issues and inquiries professionally and promptly, using product knowledge and company policies to provide informed solutions while ensuring Guest satisfaction.
• Oversee daily store functions, including accurate processing of transactions at the POS, overseeing opening/closing procedures, and maintaining cleanliness and visual standards on the sales floor.
• Coordinate and monitor inventory activities, including receiving shipments, stock replenishment, stockroom organization, and cycle counts to ensure accuracy and loss prevention.
• Ensure compliance with visual merchandising guidelines, making sure product displays are executed per visual merchandising directive and align with storytelling objectives.
• Track and report on key performance indicators (KPIs) such as sales goals, conversion rates, CSAT scores, and review metrics. Use data to identify opportunities for improvement and contribute to strategic action plans.
• Maintain a safe and secure store environment by enforcing loss prevention policies, overseeing emergency procedures, and ensuring staff are trained on safety protocols.
• Plan and support in-store events, team-building activities, and brand initiatives in partnership with the Store Manager and HQ.
• May have opportunities to travel to assist with new store openings, support team training initiatives, or participate in expansion-related projects in collaboration with HQ.
• Act as Manager on Duty when assigned, making floor decisions, managing staff coverage, and responding to immediate operational needs.
• Perform other duties as assigned by the Store Manager or HQ to support the needs of the business.
• Contribute to driving business results with sound judgment and business acumen.

Experience Level

• 3-5 years experience in retail or hospitality in a management role
• Strong leadership skills with the ability to act as an inspirational and motivating leader
• Outstanding customer service skills
• Inventory management and merchandising experience
• Exceptional communication skills to be able to communicate effectively with store team and customers
• Outstanding customer service skills
• Ability to problem solve and work well under pressure
• Experience using Shopify is an asset but not required
• Must be able to work flexible hours including early evenings and weekends

Physical Requirements

• Able to lift and carry up to 25-30 lbs.
• Able to stand and walk continuously for extended periods throughout scheduled shifts.
• Able to frequently move throughout the store, including ascending and descending stairs where applicable.
• Able to bend, reach, kneel, squat, and perform repetitive movements associated with stocking, merchandising, and assisting guests.
• Able to perform the essential functions of the position, with or without reasonable accommodation.

Why be a part of Monos?

• Rocketing growth – yours and ours. At Monos, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within.
• Outstanding culture - entrepreneurial, fun and leads with empathy
• Company discount on Monos luggage for yourself and friends/family
• Competitive salary
• Bonus Program
• Health and dental benefits
• Paid vacation time off
• Complimentary Monos product Starter Pack

Compensation:

Our compensation philosophy emphasizes fair recognition of employee contributions through competitive salaries and performance-based incentives, grounded in market analysis and a commitment to internal equity.

Our Values:

• We take care of our Crew
• We deliver exceptional experiences
• We operate with excellence

To Apply:
Please submit your resume through this posting. Shortlisted candidates will be contacted by our hiring team and invited to a Zoom interview.

Monos upholds Equal Employment Opportunity principles. We are dedicated to fostering a respectful, diverse, and inclusive hiring environment across all the communities we serve, encouraging individuals to express their authentic selves. Our commitment to fair hiring practices extends to all candidates and employees, irrespective of race, ethnicity, citizenship, creed, place of origin, religion, gender, gender identity, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.

Individuals requiring accommodation at any stage of the recruitment process may notify the hiring manager or indicate their needs during the application process, and we will work with them to provide appropriate support in accordance with applicable legislation.