Associate Manager, Information Management (Permanent) - Vancouver Head Office - 2026.109

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If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status: Permanent, Full-time (70 hours bi-weekly)
Classification/Salary: Management Band 3. This position is under exclusion review, subject to approval
Team: Information Management and Analytics
Location: Vancouver Head Office (Hybrid after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [email protected] at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the opportunity:

Reporting to the Manager, Information Management, this position provides operational leadership for the organization's privacy, access to information, and records/information management programs. The role ensures day-to-day practices comply with applicable legislative requirements, including the Freedom of Information and Protection of Privacy Act and the Information Management Act, and supports consistent, defensible, and risk-based information governance across the organization.

Key responsibilities include:

• Leads daily operations of the privacy program and records/information management program, ensuring consistent service delivery, risk-based prioritization, and measurable outcomes
• Translates legislative, policy, and procedural requirements into practical tools, including procedures, templates, job aids, intake workflows, and standard work practices for staff and business areas
• Ensures information is managed in alignment with approved information schedules (retention, disposition, transfer/archiving), embedding schedule compliance into operational practice and staff routines
• Coordinates and supports secure and defensible disposition activities and ensure records remain discoverable and retrievable for operational, audit, and access-to-information needs
• Leads the intake, triage, coordination, and tracking of highly confidential and high-profile requests involving sensitive personal information, complex records holdings, heightened reputational risk, or executive visibility
• Ensures appropriate controls for confidentiality, need-to-know access, secure handling, and complete documentation of decisions and rationales
• Provides operational guidance to ensure personal information is handled in accordance with FIPPA privacy protections (lawful collection, appropriate use/disclosure, accuracy, safeguards, and retention)
• Coordinates and supports PIAs and ISAs for new or changed initiatives involving personal information and ensure outputs (risks, mitigations, approvals) are captured and managed as governed records
• Improves records readiness (classification, findability, and retrieval practices) so the organization can respond effectively to access-to-records requests and meet FIPPA response obligations
• Establishes service standards and quality checks for deliverables (PIA and ISA packages, incident files, IM artifacts, retention/disposition work products, guidance materials)
• Supervises, recruits, trains, coaches, and manages the performance of direct reports
• Regularly engages direct reports in 1-on-1s with clear objectives and intended outcomes and provides effective feedback
• Offers guidance, support, and professional development opportunities

What you'll bring:

• Minimum of 3 years progressive experience in privacy and/or access-to-information (FOI) and records/information management, in a regulated environment (public sector strongly preferred)
• Diploma or bachelor's degree in Business, Human Services, Law, Public Administration, Information Management, or related field
• CIPM / CIPP/C (Certified Information Privacy Manager /Professional) or IGP (Information Governance Professional) designation is an asset
• Direct experience working with the Freedom of Information and Protection of Privacy Act (FIPPA) or similar privacy legislation
• Direct experience in managing a team of privacy and records professionals
• Direct experience working with the Information Management Act or similar legislation
• Experience in a public sector organization is an asset
• To reduce barriers to the application process, we welcome a combination of transferable skills, knowledge, lived experience, and comparable qualifications for consideration

We are also looking for:

• Knowledge of privacy legislation, particularly FIPPA, and related information governance frameworks
• Proven ability to establish and maintain effective and collaborative working relationships with people at every level of the organization and key people both internal and external to CLBC
• Excellent communication and relationship building skills, both verbally and in writing
• Strong organizational skills and the ability to handle working in a dynamic environment, adapting to changing priorities and deadlines, emerging issues, and competing demands

Benefits: A rewarding career at CLBC comes with great benefits, including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts on travel, cell phones, and more!

Additional Info:

• Occasional overnight travel (e.g. to communities within the area of a Community Living Centre)
• Successful applicants are subject to a Criminal Record Check

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.