Associate, Order Confirmation

Location:

100 East Beaver Creek Road, Richmond Hill, Ontario, L4B 1J6

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Reporting directly to the Supervisor, Supply Chain, the Associate, Order Confirmation plays a key role in the daily operations of the Central Pharmacy Services fulfillment process. This position is responsible for confirming orders, supporting customer service inquiries, and ensuring accurate data entry to maintain the integrity of pharmacy records. Your contributions help ensure timely and accurate delivery of medications to stores, supporting patient care across the network.

What you’ll do:

• Communicate with stores via phone and email on a scheduled daily basis to verify compliance pack orders and ensure order accuracy.

• Accurately verify prescription details such as counts, batch information, start date and order confirmations reference number into system records and ensure all verified information is consistently copied and maintained in the designated Microsoft Excel spreadsheet for accurate tracking and reporting.

• Support store associates and pharmacists by troubleshooting transmission issues related to automated ordering processes.

• Collaborate effectively with the CPS support and IT teams to support store operations and resolve IT-related issues and incidents, ensuring timely follow-up and resolution.

• Deliver a high level of customer service to store staff through prompt, professional, and solution-focused support.

• Work closely with internal pharmacists and the production team to escalate and resolve any operational issues.

• Access and manage NCTM confirmations through the government’s e-Sign platform to ensure regulatory compliance.

• Utilize Microsoft Excel to analyze, interpret, and summarize data for reporting and continuous improvement purposes.

• Provide clear and concise written updates and reports on outstanding issues as needed.

What you’ll need:

• Post-secondary education in Pharmacy, Business Administration, or a related field.

• 1–2 years of experience in customer service, preferably in a high-volume or call center environment.

• Previous experience in a pharmacy setting or healthcare-related role is an asset.

• Strong written and verbal communication skills, with the ability to interact effectively across all levels.

• Excellent organizational and time management abilities, with a proven ability to handle multiple priorities.

• Proficient computer skills and the ability to quickly navigate various software systems.

• High level of accuracy and efficiency in data entry, particularly for prescription-related information.

• Demonstrated ability to prioritize tasks and adapt to shifting demands in a dynamic environment.

• Comfortable working in a fast-paced setting where attention to detail and precision are essential.

• Capable of performing repetitive tasks with speed and consistency over extended periods.

• Flexible and adaptable, with a positive, collaborative, and team-oriented mindset.

• Able to work independently with minimal supervision.

• Ability to work on occasional Stat holidays, depending on business needs.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :$18.75 - $23.75 / 18,75$ - 23,75$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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