Automotive Service Advisor

Automotive Service Advisor

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Audi Vaughan, Vaughan, ON L4K 2M9

At Audi Vaughan, we’re a passionate team dedicated to delivering outstanding automotive and customer experiences. We are looking for a customer-focused individual to join our team as a Service Advisor.

As part of Pfaff Automotive Partners and in partnership with North America’s largest automotive retailer, Lithia & Driveway, this is an exciting opportunity to build your career with a Fortune 500 company and grow with us.

As a Service Advisor, you will provide exceptional customer service while guiding customers through the vehicle service and repair process. You will act as a key point of contact between our customers and service team, providing timely updates, answering questions, and ensuring a positive experience from arrival to vehicle pickup.

If you have strong problem-solving abilities, excellent communication skills, and a commitment to customer satisfaction, we want to hear from you.

Why Join Our Team?

So why should you grow your career with Pfaff Automotive? We don't just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

Being part of Lithia & Driveway, you'll find:

• Real opportunities for advancement across multiple locations in Canada
• Development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results

What You'll Do

• Assist customers in person and over the phone with their vehicle service requirements while delivering exceptional customer service.
• Respond to customer inquiries in a timely and professional manner in accordance with dealership policies.
• Schedule service appointments and obtain customer and vehicle information prior to arrival whenever possible.
• Create and open work orders for customers and close orders as appropriate.
• Invoice work orders, process customer payments, and submit required reports and receipts to accounting.
• Provide customers with service quotes and estimates.
• Keep customers informed of the status of their vehicle and advise them of any additional work that may be required.
• Perform other duties as required by the Service Manager to support the successful operation of the dealership.

What You'll Bring

• Previous experience in the automotive industry.
• 1–2 years of experience as a Service Advisor is considered an asset.
• Experience with CDK is an asset.
• Strong numerical aptitude and attention to detail.
• Excellent communication, customer service, and problem-solving skills.
• Valid Driver’s Licence and a clean driver’s abstract.

Total Rewards

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:

• Pay : $39,000 plus bonus
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

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