Publié il y a 156 mois
Avaya Interaction Center ( Technical role ) - PERM
@ system canada technologies
Toronto, Ontario
En bref
System Canada Technologies is hiring a full-time technical subject-matter expert for Avaya Interaction Center contact centre projects. The role programs and configures code and other technical deliverables for clients, working directly with them on solution building and problem solving. The posting states a requirement of 5 to 10 years of technical experience in contact centre technologies.
Responsabilités :
- Act as SME in programming and configuration of contact centre code and deliverables
- Provide hands-on technical execution and support in the contact centre environment
- Liaise with clients on solution building and collaborative problem solving
- Provide business case input, design recommendations and vendor management
Résumé des exigences :
- Undergraduate degree in computer science or technical equivalent
- 5 to 10 years of technical work experience with ACD, voicemail, UC and CTI
- Excellent verbal and written communication skills
- Excellent organizational skills and multi-initiative management
- Technical designations an asset (Avaya, Nortel, Cisco)
Outils et compétences
Source et dates
Site carrière / système de candidatures · smartrecruiters
- Date publiée par l’employeur
- 2014-01-29
- Première détection par notre source
- 2026-10-14
- Mise à jour du dossier source
- 2026-10-21
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Développement logiciel |
| Expérience | 5 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (exigé) |
| Domaines d’études | Computer Science |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
system canada technologies
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 399 |
Company Description
System Canada resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.
Visit us at: http://www.SystemCanada.com
System Canada is an equal opportunity employer.
Job Description
The primary purpose of the role is to act as the SME in programming/configuration of code or other technical deliverables on a project by project basis for various Contact Centre clients.
Specifically, this role involves hands-on and expert technical execution and support in the Contact Centre environment and related components. Further, the incumbent liaises directly with the client, or together with the RM client in solution building and collaborative problem solving.
Secondary roles include business case input, design recommendations, support, and vendor management relating to Contact Centre and Branch Communication solutions.
A Communication Solution consists of environments such as PBX/ACD, Voicemail, ACD Reporting, Call Recording, IVR, CTI, UC bundles, Click to talk, Click to chat, Custom solutions, integrated solutions, and all required Hardware. Responsibilities within each include Design, Programming, Protocol (ie: Voip/TDM/IP Interconnect) as well as physical medium (HW components/load balancing etc). Subject components and relevant client areas continually expand or change over time.
Qualifications
- Undergraduate Degree in Computer Science or technical equivalent
- 5 - 10 years technical work experience (ACD, Vmail, UC, embedded languages, CTI integration, predictive dialers, Click to talk, Click to chat)
- Excellent verbal and written communication skills are essential.
- Excellent organizational skills and the ability to manage multiple complex initiatives
- Technical designations an asset (i.e. Avaya, Nortel, Cisco etc)
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.