Back of House Shift Leader

Leadership Expectations

As a Shift Leader at Chick-fil-A Sunridge, you’ll lead a high-performing team in delivering our hospitality and food quality goals each day while setting the example for others to follow. You’ll care for your team and guests through kindness, humility, strong communication, and genuine hospitality; cultivate our people by coaching, developing, and supporting them as we grow together; and celebrate growth, teamwork, and achievements by creating a positive environment where people feel valued. We’re looking for leaders who can make independent decisions, solve problems, stay calm under pressure, and remain humble and open to learning while bringing out the best in others.

Job responsibilities will include, but are not limited to, the following:

Operational Support

• Oversee daily Back of House shift operations to ensure all areas are running smoothly, safely, and efficiently.

• Ensure all tasks are completed according to Chick-fil-A standards, including food safety, cleanliness, quality, and efficiency.

• Maintain an exceptionally clean, safe, and sanitary work environment.

• Work operationally in the kitchen, including preparing, cooking, assembling, and packaging raw, hot, and cold food as needed.

• Monitor and address operational challenges in real time.

• Ensure daily food and quality assessments are completed.

• Complete daily checklists and assigned operational tasks.

• Monitor inventory levels and address shortages as necessary.

• Be available to work operationally in Back of House positions when required.

• Maintain all operational standards while working effectively in a high-demand environment.

Shift Coordination & Administrative Support

• Manage breaks, shift coverage, and labor needs.

• Communicate shift updates, operational needs, and performance metrics to the Team Leader.

• Ensure flow less execution of LTOs, product updates

• Ensure smooth transitions between shifts and completion of assigned tasks.

• Attend leadership meetings and complete required administrative responsibilities.

• Perform additional duties assigned by leadership.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Leadership & Personal Development Opportunities - We’re committed to helping you grow personally and professionally, with opportunities for leadership, added responsibility, and optional classes such as accounting, programming, and entrepreneurship, more.

• Employee Meal Discounts

• Scholarship Opportunities

• Health insurance after a period of time

• Structured review of wages

• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.