Bilingual Adminstration, Fleet

Bilingual National Accounts Coordinator (French and English Required)

Location: Pickering, Ontario

Work Model: Hybrid, minimum 3 days per week in the Pickering office

Employment: Full-time

Salary: $55,000 to $63,000 annually, plus bonus

Languages: Business-professional French and English for customer, dealer and internal communications

Work Eligibility: Legally entitled to work in Canada.

Introduction

Are you bilingual in French and English, organized, and eager to grow your career in sales and operations? Do you enjoy keeping things moving, solving problems, and making sure customers receive excellent service?

Our client, an established company in the commercial equipment sector, is looking for a Bilingual National Accounts Coordinator to support its national customer accounts and dealer network.

This is an excellent opportunity for someone with customer service experience who is ready to develop new skills, gain exposure to national account operations, and learn from an experienced team.

Why You'll Want This Role

• Earn $60,000 to $63,000 annually, with an opportunity to receive a bonus of up to 14%.

• Benefit from a 7% employer pension contribution and an employee benefits program.

• Enjoy a hybrid work arrangement with a minimum of three days per week in the office.

• Develop your skills through mentorship and hands-on exposure to national accounts, sales administration and operations.

• Work with a collaborative team where your organization, initiative and attention to detail make a meaningful difference.

What You'll Do

You will help keep national account operations running smoothly by coordinating customer orders, supporting dealer communications, tracking deliveries and maintaining accurate administrative records.

You'll work closely with sales, accounting and operations colleagues while building relationships with customers and dealers. As you become more comfortable in the role, you'll gain valuable experience in account administration, reporting and process improvement.

Responsibilities

• Coordinate and track customer orders, purchase orders and equipment deliveries.

• Communicate with customers and dealers in French and English to provide updates, answer questions and resolve routine issues.

• Process and track customer invoices, dealer reimbursements, credits and warranty documentation.

• Coordinate equipment-related accessories, shipment tracking and activation requirements.

• Maintain accurate records, spreadsheets and account documentation.

• Assist with monthly reporting, account reconciliation and sales administration activities.

• Collaborate with Sales, Accounting, Marketing, Parts, Service and Warranty teams to support customer needs.

• Monitor outstanding requests, follow up on deliveries and help resolve discrepancies.

• Identify opportunities to improve administrative processes and customer service.

Qualifications

Required:

• At least 1 year of experience in customer service.

• Strong communication skills in French and English, including the ability to communicate professionally with customers and dealers by phone and email.

• Proficiency with Microsoft Office, particularly Excel, Word and PowerPoint.

• Strong organizational skills, attention to detail and the ability to manage multiple priorities.

• A customer-focused approach, a willingness to learn and the ability to work collaboratively.

• Ability to commute to the Pickering office at least three days per week and access to a vehicle for work-related travel.

• Legally entitled to work in Canada.

Assets:

• Experience in sales administration, account coordination or order processing.

• Exposure to fleet, equipment, automotive, dealership or rental operations.

• Experience supporting commercial or national customer accounts.

• Post-secondary education in business administration or a related field.

• Experience with invoicing, purchase orders, reporting or account reconciliation.

Benefits

• Employee benefits program.

• 7% employer pension contribution.

• Performance bonus opportunity of up to 14%.

• Mentorship and opportunities to develop practical business and operations skills.

Why Work with Us

At Bilingual Source, we connect talented bilingual professionals with opportunities where their language skills and experience are valued.

If you're motivated to learn, enjoy helping customers and want to build your career in a collaborative business environment, we'd love to hear from you.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy. Our client is currently seeking a Bilingual National Accounts Coordinator.