Bilingual Client Account Specialist

Established in 1937, Marquis, a division of Lakeside Book Company, offers integrated print and logistics solutions to thousands of content owners in Canada, the United States, and Europe. Today, our team includes more than 600 employees in six business locations across Canada: Montmagny, Quebec City, Louiseville, Sherbrooke, Georgetown, and Toronto. Marquis is at the heart of our industry's action due to the company's mastery of new technologies, sense of innovation, and privileged relationships with our customers.

About the Role

Do you enjoy building trusted relationships, coordinating multiple projects, and delivering excellent customer service? Join our team as a Client Account Specialist.

You’ll be the main point of contact for your customers’ print projects, from preparing quotes to tracking production and coordinating delivery. Working closely with the Sales, Estimating, Planning, and Production teams, you’ll help ensure every project meets agreed-upon specifications and deadlines.

Why Join Us?

You’ll play a key role in the customer experience and contribute directly to the success of each project. You’ll join a dynamic, collaborative team that values quality service, attention to detail, and cooperation across departments.

Key Responsibilities

• Build and maintain professional, personalized, long-term relationships with customers.
• Support Sales Representatives in defining project needs and specifications.
• Gather missing information from customers and enter relevant details into the CRM system.
• Prepare and review quotes in collaboration with the Sales, Estimating, and Pricing teams.
• Verify that orders and purchase orders match the agreed-upon specifications.
• Complete credit or prepayment forms as needed.
• Coordinate projects with the Planning and Production teams, including timelines and special requirements.
• Track projects at every stage and keep customers informed of progress.
• Clearly communicate specification changes, their potential impact on costs and timelines, and the next steps.
• Forward purchase orders and relevant instructions to the Operations and Production teams.
• Help resolve issues and complaints by gathering the necessary information and following up with customers.
• Provide details about completed jobs, when needed, to support billing.

Qualifications

• At least 3 years of experience in customer service, project coordination, or client account management.
• Excellent written and verbal communication skills in both English and French.
• Comfortable using computer systems; CRM experience is an asset.
• Experience in the printing or manufacturing industry is a strong asset.
• Strong organizational skills and the ability to manage multiple files simultaneously.
• A solution-oriented approach and a commitment to customer satisfaction.
• Ability to collaborate across teams and build positive working relationships.
• Self-motivated, with sound judgment and the ability to prioritize in a dynamic environment.
• Able to manage stress and meet tight deadlines.

What We Offer

• A dynamic, collaborative team.
• A hybrid work environment.
• Experienced, committed colleagues, many of whom have been with the company for years.
• A team known for its professionalism, strong work ethic, and positive spirit.
• A comprehensive benefits package.
• A flexible work schedule #miimp

Marquis Book Printing has established this compensation range in good faith based on the position, responsibilities, and geographic location at the time of posting. The compensation offered to a successful candidate will be determined based on job-related factors including experience, skills, qualifications, education, and internal equity. This range is subject to change and may be modified in the future.

Marquis is an equal opportunity employer and values diversity and inclusion. We thank all applicants for their interest, however only those selected for interview consideration will be contacted. Marquis encourages applications from all qualified candidates and is committed to providing accessible employment practices that comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please notify Human Resources.