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Bilingual Collections Officer

@ National Credit Recovery Inc

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Québec

TélétravailTemps plein2+ ans d’expérience
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En bref

National Credit Recovery Inc is hiring a bilingual English and French Collections Officer for a full-time remote role in its Operations Department. The officer calls customers about debts, arranges payment plans and ensures payments are made promptly. The posting states a salary of $40,000 to $50,000 plus performance bonuses and requires 2+ years of third-party collections experience and an OPC licence.

Responsabilités :

  • Contacter les clients en retard de paiement par téléphone
  • Négocier des ententes de paiement
  • Mettre à jour les renseignements des comptes clients
  • Documenter les activités d'appel
  • Atteindre les objectifs de recouvrement individuels

Résumé des exigences :

  • 2 ans et plus d'expérience en recouvrement tiers en centre d'appels
  • Licence OPC
  • Maîtrise de l'anglais et du français
  • Bonnes compétences en mathématiques
  • Maîtrise de Microsoft Excel et Outlook
  • Connexion internet haute vitesse et espace de travail calme

Outils et compétences

Microsoft ExcelMicrosoft Outlook

Avantages mentionnés

Assurance maladieSoins dentairesProgramme d’aideCongés payésAide aux études
Source et dates

Site carrière / système de candidatures · adp

Date publiée par l’employeur
2026-10-02
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-11-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailDomicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
Vérificationscasier judiciaire
Candidatures encouragéesPersonnes handicapées
Avantages mentionnésAide aux études, Prime de rendement, Rabais employé, Mieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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National Credit Recovery Inc

Profil d’entreprise sauvegardé

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Personnes associées sur LinkedIn
270
Autres noms enregistrés
  • National Credit Recovery Inc
  • NCRI inc
Toutes ses offres
ChampValeur
SecteurOutsourcing and Offshoring Consulting
Siège socialMississauga, Ontario
Offres sur Jobsy6
LinkedInVoir la page
Description

Are you an experienced collections professional looking for a remote opportunity?

NCRi is looking for a bilingual Collection Agent with 2+ years of third-party collections experience and a valid OPC license.

We offer a salary of $40,000–$50,000, performance bonuses, insurance, dental coverage and several additional benefits.

Who Are We?

National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customised solutions to complex customer challenges.

We are seeking a highly motivated, bilingual (English/French) Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as possible.

Why Choose NCRi?

  • Competitive base salary with uncapped performance-based commissions
  • Comprehensive insurance coverage, incentives, and paid training
  • Extraordinary referral bonus program
  • Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
  • Continuous opportunities for internal and global growth
  • Monthly coaching and ongoing learning & development support
  • Philanthropic initiatives and year-round employee engagement

Core Responsibilities (include, but not limited too)

As a Collections Agent, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:

  • Establishing professional relationships with clients, educating them on best practices
  • Negotiating optimal payment arrangements to resolve customers' bills
  • Maintaining a high level of professionalism in all interactions
  • Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
  • Updating customer account information and documenting call activity details
  • Handling objections, excuses, and adhering to regulatory standards and best practices
  • Achieving individual collection targets to meet department and company goals

Requirements

  • 2 + years of 3rd party Collections experience in Call Centre environment.
  • OPC licensed.
  • Excellent oral and written communication skills in English for consistent collection calls
  • Fluent in both English and French (for Bilingual position).
  • Strong math skills with the ability to perform basic calculations quickly
  • Ability to pass a background check
  • Solid organizational and time management skills
  • Proficiency in Microsoft Excel and Outlook
  • Ability to adapt in a fast-paced environment
  • Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.

Benefits

  • Commitment to work-life balance
  • Company discounts
  • Dental insurance
  • Employee assistance program
  • Employee referral bonus
  • Health Insurance
  • Paid sick leave
  • Performance bonuses
  • Reimbursement of tuition fees
  • Social activities organized by the company


NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.
Start your exciting journey with NCRi today!

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