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Bilingual Coordinator, Customer Service (18 months contract) - Hybrid

@ Canon Careers

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Saint-Laurent, Québec

1+ ans d’expérience
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En bref

Canon Careers is hiring a Bilingual Coordinator, Customer Service on an 18-month contract with a hybrid schedule. The coordinator delivers service to internal and external customers, maintains equipment accounts, processes orders and handles issues by phone and chat. The posting requires bilingual French and English, at least one year of customer service experience, and office attendance on Mondays and Wednesdays.

Responsabilités :

  • Répondre aux demandes et commandes des clients
  • Créer et maintenir les comptes d'équipement
  • Évaluer et résoudre les problèmes des clients ou les escalader
  • Surveiller et signaler les problèmes système dans la file d'attente
  • Soumettre des rapports mensuels

Résumé des exigences :

  • Bilinguisme français et anglais
  • Diplôme d'études secondaires ou équivalent
  • Au moins 1 an d'expérience en service à la clientèle
  • Gestion du temps et multitâche
  • Habileté à résoudre des problèmes par téléphone et clavardage
  • Compétences de base en Excel et PowerPoint

Outils et compétences

ExcelPowerPoint
Source et dates

Site carrière / système de candidatures · icims

Date publiée par l’employeur
2025-09-09
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
FormationSecondaire (DES) (exigé)
Avantages mentionnésRabais employé, Repas gratuits ou à rabais

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Canon Careers

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ChampValeur
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Description

Overview

Bilingual Coordinator, Customer Service (18 months contract) - Hybrid

  • Seeking a customer service expert! Can you juggle multiple platforms, maintain data accuracy, and delight customers with finesse? Join us as a Customer Service Coordinator, and let's elevate service together. Are you in?

As a Customer Service Coordinator, you will be reporting to the Customer Service Supervisor and will be responsible for delivering exceptional service to both internal and external customers. This role involves maintaining accurate client accounts, processing orders, and providing extended customer support through various platforms.

Responsibilities

Key Responsibilities

  • Provide outstanding service to clientele, addressing inquiries and requests promptly and accurately.
  • Respond to customer service and order requests efficiently.
  • Create and maintain equipment accounts, ensuring data integrity is following company policies
  • Evaluate and address customer issues, seeking resolution or escalating as necessary
  • Monitor and report any system issues or inconsistencies within a queue.
  • Process orders and maintain associated revenue records.
  • Submit monthly reports summarizing key activities and outcomes.

Qualifications

To Succeed, You Will Need

  • Bilingual French/English
  • High school or equivalent diploma required
  • A minimum of 1 year experience in a customer service role
  • Proficiency in time management and multitasking to handle requests from diverse platforms.
  • Ability to solve Customer issues through both telephone and online chat.
  • Intermediate skills in analyzing customer issues and interpreting contract clauses.
  • Basic computer/technical skills in Excel, PowerPoint, and equipment operation.

Why Join?

HYBRID WORK

  • We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
  • When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

  • Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

  • Free coffee and snacks
  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Community involvement
  • Employee Appreciation Events

Language requirement:

  • Detailed oral and/or written interactions with clients based outside Quebec.

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