Bilingual Customer Service Representative

Bilingual Order & Fulfillment Specialist - Burlington

Are you an energetic bilingual (French/English) professional with a strong blend of administrative precision and operational drive? Do you excel at problem-solving in a dynamic environment where client support connects directly with distribution?

We are currently seeking a Bilingual Order & Fulfillment Specialist to join a collaborative team in Burlington. This position combines customer-facing order administration with hands-on logistics tracking in a combined office and warehouse hub.

In this role, you will manage end-to-end customer order processing, verify shipping and receiving documentation, and communicate daily with internal partners and clients to ensure timely deliverability.

Advantages
- 6-month contract assignment with strong potential for permanent conversion
- Consistent full-time hours: Monday to Friday, 7:30 AM to 4:00 PM
- Competitive compensation: $26.00 to $31.00/hour depending on experience
- Onsite presence in a clean, modern facility
- Everyday casual dress code
- Collaborative, supportive team environment backed by an international organization
- Convenient Burlington location with fast highway access

Responsibilities
- Accurately process and input customer purchase orders into the system while maintaining strict SLA targets and zero-error standards
- Issue accurate pricing quotes to customers in accordance with company pricing models
- Maintain detailed logs of client communications, inquiries, and issue resolutions within the system
- Proactively identify customer requirements to ensure service expectations are consistently met
- Provide continuous status updates to clients via phone and email regarding open orders or inquiries
- Address incoming client questions and route technical or specialized inquiries to internal subject matter experts
- Handle customer inquiries or escalations in a timely and professional manner
- Develop a strong working knowledge of company products and service offerings to better assist clients
- Collaborate with internal departments to streamline operations and deliver smooth client experiences
- Generate and print daily picking documentation aligned with requested shipping dates
- Perform physical line-item checks of staged goods against pick lists and record visual confirmation prior to dispatch
- Schedule third-party freight carriers according to client preferences to guarantee on-time shipping
- Prepare daily billing, reconcile invoices against purchase orders and shipping documents, and maintain organized files
- Draft and submit accurate customs and export documentation for shipments
- Process receiving documents and log incoming inventory entries into the database following physical verification
- Assist with other administrative and operational duties as assigned

Qualifications
- Mandatory full fluency in both French and English (verbal and written)
- 1–3 years of experience in order entry, customer support, or logistics administration
- Post-secondary degree or diploma
- Excellent verbal and written communication skills paired with strong organizational ability
- Sharp attention to detail, strong critical thinking, and a proactive approach to troubleshooting
- Hands-on experience with ERP enterprise systems and the MS Office suite
- Strong ability to multitask, organize daily tasks, and manage competing priorities effectively

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to [email protected] with your most updated resume and the subject line - Bilingual CSR - Burlington

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.