Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

-Process customer orders, inquiries, and requests accurately and efficiently.

-Communicate with customers via phone, email, and in person.

-Resolve customer complaints and escalations in a professional manner.

-Track and update order status, shipments, and inventory information.

-Coordinate with warehouse, transportation, inventory, and operations teams.

-Maintain accurate customer records and documentation.

-Monitor service levels and ensure customer expectations are met.

-Prepare reports and provide updates to customers and management.

Position: First (1^st ) Shift – Customer Service Representative

Shift: 9:00am – 5:00pm, Monday-Friday

Pay: $23.50 per hour

In addition to the general job description, the ideal candidate will also possess the following skills and/or experience:

-Understanding of warehouse and logistics operations.

-Knowledge of inventory management processes.

-Familiarity with transportation and shipping documentation.

-Experience using Warehouse Management Systems (WMS) and ERP systems (SAP, JDA, Manhattan, etc.).

-Understanding of customer service principles and service level agreements (SLAs).

-Strong verbal and written communication skills.

-Excellent customer service and conflict-resolution abilities.

-Strong problem-solving and decision-making skills.

-Ability to manage multiple priorities in a fast-paced environment.

-Attention to detail and high level of accuracy.

-Strong organizational and time-management skills.

-Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).

-Data entry and reporting capabilities.

Be part of the world’s largest logistics company! DHL has been certified as a Great Place to Work® and Top Employer in the US and Canada for the 3rd year in a row!

Core Benefits - Full Time Associates

• Associates are eligible for a standard offering of medical and dental coverage and standard Long-Term Disability option
• Basic life and accidental death & dismemberment (AD&D) insurance
• Short-term disability

Optional benefits you may choose:

• Retirement: DCPP, RRSP and TFSA savings plans
• Optional life, AD&D insurance, critical illness (including dependent coverage) is available and may be subject to evidence of insurability (EOI)

In addition, Full Time associates can also receive the following benefits subject to eligibility rules:

• Paid Time Off (PTO)
• Paid holidays
• Education reimbursement program (HR site administered)

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

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