Postuler

Publié il y a 14 jours

Bilingual Customer Service Representative

@ Arrow Workforce Solutions

Brampton, Ontario

Temps plein
Postuler
SIGNAUX

Responsabilités :

  • Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
  • Manage multiple customer interactions simultaneously, including handling up to three chats at once.
  • Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
  • Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
  • Schedule pickup requests using internal systems and provide accurate pricing information when required.
  • Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.

Résumé des exigences :

  • 100% onsite training required
  • Work From Home Requirements:
  • Reliable high-speed internet connection (minimum 50 Mbps upload speed).
  • Schedule pickup requests using internal systems and provide accurate pricing information when required.
  • Qualifications & Requirements
  • Previous experience in a call centre, customer service, or contact centre environment.
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-10-27
Première détection par notre source
2026-11-11
Mise à jour du dossier source
2026-11-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Arrow Workforce Solutions

ChampValeur
Offres sur Jobsy12
Description

Bilingual Customer Service Representative (English/French)

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

  • Monday to Friday | 9:00 AM – 5:00 PM
  • 100% onsite training required

After Training:

  • Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
  • Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

  • Reliable high-speed internet connection (minimum 50 Mbps upload speed).
  • Quiet and professional workspace.

Key Responsibilities

  • Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
  • Manage multiple customer interactions simultaneously, including handling up to three chats at once.
  • Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
  • Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
  • Schedule pickup requests using internal systems and provide accurate pricing information when required.
  • Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
  • Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
  • Identify opportunities for additional services and support sales lead generation initiatives.
  • Follow established customer service processes, quality standards, and performance metrics.
  • Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

  • Fluently bilingual in English and French (spoken and written).
  • Previous experience in a call centre, customer service, or contact centre environment.
  • Strong communication skills with excellent telephone etiquette.
  • Ability to manage multiple tasks and conversations in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Ability to handle difficult customer interactions professionally.
  • Excellent written communication, grammar, and attention to detail.
  • Strong team player with a positive attitude and high energy level.
  • Ability to work independently and meet performance targets.
  • Knowledge of Canadian geography is an asset.

Technical Requirements

  • Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
  • Strong computer literacy and ability to navigate multiple systems simultaneously.
  • Ability to successfully complete an eSkills assessment, including:
  • Typing speed assessment (minimum 38 WPM with 90% accuracy).
  • Written communication and grammar assessment.
  • Multitasking and system navigation simulation.

#awspro

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