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Publié il y a 9 jours

Customer Service Representative

@ Arrow Workforce Solutions

Toutes ses offres

Brampton, Ontario

Temps plein
Postuler
SIGNAUX

Responsabilités :

  • Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
  • Manage multiple customer interactions simultaneously, including handling up to three chats at once.
  • Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
  • Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
  • Schedule pickup requests using internal systems and provide accurate pricing information when required.
  • Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.

Résumé des exigences :

  • 100% onsite training required
  • Work From Home Requirements:
  • Reliable high-speed internet connection (minimum 50 Mbps upload speed).
  • Schedule pickup requests using internal systems and provide accurate pricing information when required.
  • Qualifications & Requirements
  • Previous experience in a call centre, customer service, or contact centre environment.

Outils et compétences

Customer serviceProblem solvingSalesLead generationDocumentationCommunication skillsDecision makingAttention to detailWork independentlyMicrosoft WindowsMicrosoft OfficeMicrosoft WordMicrosoft ExcelComputer skills
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-11-01
Première détection par notre source
2026-11-10
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Postuler

Arrow Workforce Solutions

Toutes ses offres
ChampValeur
Offres sur Jobsy7
Description

Customer Service Representative

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $20.30/hour

Schedule

Training Period (First 6 Weeks):

  • Monday to Friday | 9:00 AM – 5:00 PM
  • 100% onsite training required

After Training:

  • Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
  • Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

  • Reliable high-speed internet connection (minimum 50 Mbps upload speed).
  • Quiet and professional workspace.

Key Responsibilities

  • Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
  • Manage multiple customer interactions simultaneously, including handling up to three chats at once.
  • Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
  • Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
  • Schedule pickup requests using internal systems and provide accurate pricing information when required.
  • Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
  • Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
  • Identify opportunities for additional services and support sales lead generation initiatives.
  • Follow established customer service processes, quality standards, and performance metrics.
  • Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

  • Previous experience in a call centre, customer service, or contact centre environment.
  • Strong communication skills with excellent telephone etiquette.
  • Ability to manage multiple tasks and conversations in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Ability to handle difficult customer interactions professionally.
  • Excellent written communication, grammar, and attention to detail.
  • Strong team player with a positive attitude and high energy level.
  • Ability to work independently and meet performance targets.
  • Knowledge of Canadian geography is an asset.

Technical Requirements

  • Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
  • Strong computer literacy and ability to navigate multiple systems simultaneously.
  • Ability to successfully complete an eSkills assessment, including:
  • Typing speed assessment (minimum 38 WPM with 90% accuracy).
  • Written communication and grammar assessment.
  • Multitasking and system navigation simulation.

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