Bilingual Customer Service Representative

Summary Description

Are you looking for an exciting challenge within an industry-leading company recognized for product quality and operational excellence? We are currently seeking a passionate Bilingual Customer Service Representative to join a dynamic team. As a Bilingual Customer Service Representative, you will serve as a key partner to a nationwide B2B clientele. Based in modern offices in Montreal, this role combines technical support, problem-solving, and strong interpersonal relations within an engaging work environment.

Advantages
* Competitive salary between $25.00 and $28.00 per hour, based on experience.
* Stable daytime schedule from Monday to Friday (8:30 a.m. to 5:00 p.m.).
* Comprehensive benefits package and insurance coverage.
* Paid vacation (2 to 3 weeks depending on experience).
* Hybrid work opportunity available after the training period.
* Continuous training and professional development opportunities within the company.
* Collaborative, friendly, and supportive work environment.

Responsibilities
* Handle incoming calls and perform outgoing follow-ups with business clients (B2B) across Quebec and the rest of Canada.
* Accurately answer inquiries regarding order status, product features, and technical specifications.
* Analyze complex situations, correct order errors, and recommend solutions tailored to client needs.
* Ensure flawless, professional written correspondence via email.
* Collaborate daily with colleagues and team leads using internal communication tools.
* Maintain a high level of service while adhering to organizational quality standards.

Qualifications
* Full fluency in French and English, both spoken and written.
* Prior customer service experience (call center, retail, food service/restaurant, or medical/optical field).
* Strong capacity to learn and comfort working in technical environments or with specialized software.
* Rigor, excellent work ethic, and strong interpersonal skills.
* Ability to manage priorities in a fast-paced environment.

**Language Justification (Law 96):**
Our client operates across Canada and internationally. The company takes all reasonable measures to limit the number of positions in Quebec requiring knowledge of a language other than French, asking for it only when necessary. Based on an evaluation conducted by our client, it was determined that this position requires proficiency in English (spoken and written) in order to:

Summary
**How to Apply**
If you fit the profile for this Bilingual Customer Service Representative role, we invite you to send your resume directly to Pierce by email at: [email protected]

**Referral Program**
Do you know someone who would be ideal for this role? An attractive referral bonus may be offered for any recommendation leading to a successful hire. Join a close-knit team located in Montreal today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.