Connexion Inscription gratuite
Postuler

Publié il y a 37 mois

Bilingual Customer Service Representative

@ Canon Careers

Toutes ses offres

Saint-Laurent, Québec

Postuler
SIGNAUX

En bref

Canon Careers is hiring a bilingual Customer Service Representative to answer inbound calls and emails from customers across Canada, update account records, and support dispatch and Field Service Technicians. The role is hybrid, with office attendance on Mondays and Wednesdays, and requires fluency in both English and French, Monday to Friday, 8:30 am to 4:30 pm.

Responsabilités :

  • Répondre aux appels et courriels entrants des clients
  • Enquêter sur les problèmes et déterminer les mesures de résolution
  • Tenir à jour les dossiers et la documentation des comptes dans la base CCTS
  • Escalader les préoccupations non résolues au gestionnaire

Résumé des exigences :

  • Expérience en service à la clientèle ou en centre d'appels
  • Bilinguisme français et anglais
  • Bonnes aptitudes organisationnelles et gestion du temps
  • Capacité à travailler sous pression dans un environnement rapide

Outils et compétences

CCTS database

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vueAssurance vieRégime de retraiteCongés payésAide aux étudesMieux-être
Source et dates

Site carrière / système de candidatures · icims

Date publiée par l’employeur
2023-11-09
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
Avantages mentionnésCongés payés généreux, Régime de retraite, Aide aux études, Prime de rendement, Rabais employé, Mieux-être

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Canon Careers

Toutes ses offres
ChampValeur
Offres sur Jobsy60
Description

Overview

Bilingual Customer Service Representative

Monday to Friday 8:30 am to 4:30 pm

  • Do you have experience working in a customer service role?
  • Are you comfortable spending the majority of your day on the phone?
  • Do you have basic computer skills?

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.

Responsibilities

Key Responsibilities:

  • Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
  • Ensure issues are thoroughly investigated and determine appropriate action for resolution
  • Maintain accurate records and documentation of changes to account information through the CCTS database
  • Maintain knowledge and awareness of all company policies and procedures
  • Follow all current departmental procedures, processes and methodologies
  • Escalate any unresolved customer concerns to the Manager
  • Assist on special projects as assigned by the Manager; Other duties as required

Qualifications

To Succeed, you will need:

  • Customer service / call center experience
  • Bilingual (French & English)
  • Exceptional customer service skills with a strong "customer first" attitude
  • Good organizational skills and strong time-management techniques
  • Works well under pressure and in a fast-paced environment
  • Display high ethics, character and commitment to business policies and decisions
  • Display initiative in handling problems, be a team player and support changes

Why Join?

HYBRID WORK

  • We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
  • When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental, and vision
  • Life insurance, disability, and wellness programs
  • Vacation, Paid Personal Time, and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

  • Free Coffee and snacks
  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Community involvement
  • Employee Appreciation Events

Language requirement:

  • In this job, you will be required to provide support nationally. As customers and work colleagues are spread out across Canada, both English and French (written and spoken) is needed for day-to-day responsibilities such as: respond to customer (internal and external) calls from other provinces, review documents generated in other provinces, etc... Therefore, you must be able to communicate verbally and in writing in both official languages

Emplois semblables

  • Customer Service Representative - Technical Service

    Montréal, QC
    Temps plein

    Patterson Dental Canada, Inc.

    1+ ansCandidates need previous customer service experience, 1-3 years of dispatching experience, and strong organizational and phone communication skills. Excellent spoken and written French and very good English are required, along with Microsoft Office 365 proficiency.

    Microsoft Office 365, SAP

  • Customer Service Representative

    Montréal, QC
    Sur placeTemps plein

    Smiths Group

    3+ ansCandidates need 3 to 5 years of customer service experience in a manufacturing setting, a mechanical technologist or technician diploma or high school diploma, and the ability to read detailed drawings and use measuring instruments. Strong written and verbal communication in French and English, plus Microsoft Office skills, are required.

    Microsoft Office, Measuring instruments

  • Customer Service Representative, Ingredients

    Vaudreuil-Dorion, QC
    45k–67k $/an

    Quadra Group

    3+ ansCandidates need at least 3 years of customer service experience in a distribution or manufacturing company, a college diploma in business or a related field, and experience with ERP and CRM systems such as JD Edwards or SAP and Salesforce. Fluency in French and English and strong Excel skills are required.

    JD Edwards, SAP, Salesforce, Microsoft Excel, Microsoft Office

    Customer Service Representative, Ingredients

    Vaudreuil-Dorion, QC
    45k–67k $/an

    Quadra Group

    3+ ansCandidates need at least 3 years of customer service experience in a distribution or manufacturing company, a college diploma in business or a related field, and experience with JD Edwards or SAP, Salesforce and Microsoft Excel. Fluency in French and English and strong attention to detail are required.

    JD Edwards, SAP, Salesforce, Microsoft Excel, Microsoft Office

  • Customer Service Representative

    Wemindji, QC

    Bank of Montreal

    Candidates need no prior experience but a post-secondary degree or certification is an asset. They need strong interpersonal and listening skills, comfort with digital tools, a professional presence and a passion for helping customers.

    Online banking tools, Tablets, Social media

    Customer Service Representative

    Wemindji, QC
    Temps partiel

    Bank of Montreal

    Candidates need no prior experience but should have basic banking product knowledge, comfort with digital tools and strong interpersonal and communication skills. A post-secondary degree or certification is desirable.

    Online banking tools, Tablets, Social media

  • Bilingual Customer Service Representative

    Montréal, QC
    52k $/anTemps plein

    Randstad Canada

    Candidates need strong English and French communication, customer service or call center experience, and strong computer and multitasking skills. They must pass the federal enhanced security screening and hold a high school diploma.

    Bilingualism, Customer service, Interact verbally in English, Communication skills, Computer skills, Multitasking

  • Customer Service Representative (Part-Time/ Contractual)

    Montréal, QC
    Temporaire

    CCM Hockey

    1+ ansCandidates need a college diploma, one to two years of customer service experience, and fluency in French and English. Strong communication skills and the ability to find solutions and work well in a team are also required.

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.