Publié il y a 21 jours
Bilingual Customer Service Representative
@ Recrute Action
Québec
En bref
Recrute Action is hiring a bilingual customer service representative for an insurance client, a 5-month full-time contract at $25 an hour. The role handles retirement and investment inquiries across Canada, with a hybrid arrangement of 3 office days a week and a rotating weekday schedule from 8:00 am to 8:00 pm.
Salaire :
25 $ de l’heure
Responsabilités :
- Resolve complex client service requests at first contact
- Provide retirement product and policy information
- Process transactions and complete client forms
- Report recurring client concerns and recommend improvements
- Manage multiple cases in a high-volume environment
Résumé des exigences :
- 1 year of contact centre work experience
- Bilingual in French and English
- Knowledge of business policies and procedures
- Post-secondary education with certification preferred
Outils et compétences
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-10-20
- Première détection par notre source
- 2026-10-19
- Mise à jour du dossier source
- 2026-10-26
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 37.5 |
| Horaire | jour, soir |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Collégial (DEC) (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Recrute Action
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Finding the right talent for the right company; finding the right company for the right talent
Description complète de l’entreprise
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market • Service focused on quality Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners. • We offer a specialized service and we understand the needs of our customers. • We recognize that today's market is complex and requires personalized services. • We understand the importance for companies to hire a person who shares the organization's values. • We understand the importance for job seekers to find the job that’s right for them in the long term.
- Abonnés LinkedIn
- 12 348
- Personnes associées sur LinkedIn
- 11
- Bureaux déclarés
- 3 Place Ville-Marie, 4ième étage, Montréal, Québec H3B 2e3, CA
- Catégories d’activité
- Consulting
- Recruiting
- Staffing Agency
- Autres noms enregistrés
- Recruit Action inc.
- Recrute Action
- Spécialités
- Recrutement
- Chasseur de tête
- mandats contractuels
- and mandats permanents
- Le profil indique une agence de recrutement
- Oui
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market •…
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 2-10 employees |
| Siège social | Montréal, Québec |
| Type d’organisation | Partnership |
| Fondée en | 2009 |
| Spécialités | RecrutementChasseur de têtemandats contractuelsand mandats permanents |
| Offres sur Jobsy | 38 |
| Voir la page |
Bilingual Customer Service Representative
Bring your passion for customer service to the insurance sector for our client and be part of a dynamic, collaborative environment serving clients across Canada. This opportunity offers the chance to build meaningful relationships, expand your knowledge of financial products, and contribute to a positive customer experience every day.
What is in it for you:
• Hourly salary of $25.
• 5-month contract.
• Full-time position: 37.5 hours per week.
• Hybrid work, with 3 days per week in the office.
• Rotating weekday schedule, 8:00 am to 8:00 pm.
Responsibilities:
• Handle increasingly complex client service requests accurately and thoroughly at the initial point of contact.
• Provide accurate and complete information on retirement products and respond to inquiries regarding retirement and investment policies.
• Use multiple administrative systems to resolve inquiries within defined service standards.
• Assist customers with completing appropriate forms and other policy requirements.
• Process transactions on behalf of clients when required.
• Identify and report recurring client concerns and recommend strategies to resolve issues and improve the service experience.
• Recommend client-centered resolutions and initiate exceptions within established guidelines.
• Identify opportunities and recommend improvements to operational processes and practices.
• Build positive customer relationships while contributing to a collaborative team and delivering excellent customer service.
• Maintain current knowledge of company policies, procedures, processes, systems, and products.
• Meet expectations related to productivity, accuracy, compliance, and service excellence.
• Confidently manage unclear or unfamiliar client expectations and differing opinions or personalities.
• Manage multiple cases effectively in a high-volume, fast-paced environment.
• Serve as a liaison between customers and other teams to support responsive, high-quality service.
• Participate in process improvement activities and departmental or divisional initiatives.
• Work within established timelines, including shifts, breaks, call lengths, and constructive feedback.
What you will need to succeed:
Required qualifications
• 1 year of work experience in a contact center.
• Customer service focus and skills.
• Knowledge of business policies, procedures, and concepts.
• Bilingual in French and English to serve clients across Canada.
Preferred qualifications
• Post-secondary education with industry certification, or equivalent work experience.
Soft skills
• Ability to build positive relationships between customers and the company.
• Commitment to achieving high levels of service excellence.
• Ability to work independently or with minimal direction within a team.
• Analytical and problem-solving skills.
• Ability to take responsibility and ownership through resolution.
• Ability to organize, prioritize, and multitask effectively.
• Ability to collaborate effectively with teams and peers.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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