Publié il y a 6 jours
Bilingual Customer Service Representative, Travel Insurance
@ Recrute Action
Québec
En bref
Recrute Action is hiring a bilingual customer service representative for a travel insurance client. The role answers client calls, explains coverage and claims, and coordinates medical services. It is permanent full-time at $24.16 per hour with a rotating 32-40 hour schedule and a hybrid arrangement with 6 on-site days per month.
Salaire :
24,16 $ de l’heure
Responsabilités :
- Répondre aux appels des clients avec un soutien professionnel et empathique
- Renseigner les membres assurés, leur famille et les établissements médicaux
- Ouvrir les dossiers de réclamation et orienter vers les fournisseurs de soins
- Expliquer la couverture d'assurance voyage, les exclusions et les limites
Résumé des exigences :
- Diplôme collégial ou équivalent
- Expérience en service à la clientèle, télécommunications ou soutien aux réclamations
- Bilingue français et anglais
- Excellentes habiletés de communication
Outils et compétences
Avantages mentionnés
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-11-05
- Première détection par notre source
- 2026-10-30
- Mise à jour du dossier source
- 2026-11-06
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 |
| Horaire | jour, soir, jours fériés, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Collégial (DEC) (exigé) |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Recrute Action
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Finding the right talent for the right company; finding the right company for the right talent
Description complète de l’entreprise
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market • Service focused on quality Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners. • We offer a specialized service and we understand the needs of our customers. • We recognize that today's market is complex and requires personalized services. • We understand the importance for companies to hire a person who shares the organization's values. • We understand the importance for job seekers to find the job that’s right for them in the long term.
- Abonnés LinkedIn
- 12 348
- Personnes associées sur LinkedIn
- 11
- Bureaux déclarés
- 3 Place Ville-Marie, 4ième étage, Montréal, Québec H3B 2e3, CA
- Catégories d’activité
- Consulting
- Recruiting
- Staffing Agency
- Autres noms enregistrés
- Recruit Action inc.
- Recrute Action
- Spécialités
- Recrutement
- Chasseur de tête
- mandats contractuels
- and mandats permanents
- Le profil indique une agence de recrutement
- Oui
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market •…
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 2-10 employees |
| Siège social | Montréal, Québec |
| Type d’organisation | Partnership |
| Fondée en | 2009 |
| Spécialités | RecrutementChasseur de têtemandats contractuelsand mandats permanents |
| Offres sur Jobsy | 38 |
| Voir la page |
Bilingual Customer Service Representative
Travel Insurance, Hybrid Work
Start date: November 25, 2026
Join the travel assistance and insurance services sector for our client through a permanent hybrid work opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.
What is in it for you:
• Hourly salary of 24.16$.
• Permanent, full-time position.
• Rotating schedule of 32-40 hours per week, based on operational needs.
• Availability required from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays.
• Hours of operation may change based on operational needs.
• First 3 days of training on-site, followed by a hybrid work model with 6 on-site workdays per month.
• 3 weeks of vacation to support a healthy work-life balance.
• Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, as well as dental, life, and travel insurance.
• Retirement savings plan to support your long-term goals.
• Wellness program including access to a fitness facility, physical activities, and health-related seminars.
• Opportunities for career advancement and professional development.
• Financial assistance program for continuing education.
Responsibilities:
• Answer incoming client calls and provide professional and empathetic support.
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
• Open claim files and direct clients to the appropriate healthcare providers.
• Explain travel insurance coverage, including applicable exclusions and maximum limits.
• Authorize certain medical tests and coordinate required services when necessary.
• Assist clients throughout the claims process and ensure appropriate follow-ups.
• Document interactions and transactions in the claims management system.
• Collaborate with various departments to resolve client requests and complaints.
• Maintain a high level of customer service in a fast-paced, team-oriented environment.
What you will need to succeed:
• College diploma or equivalent.
• Experience in customer service, telecommunications, or claims assistance.
• Bilingual in English and French to assist clients in both languages.
• A third language will be considered an asset.
• Excellent communication skills and professionalism.
• Strong customer service orientation.
• Ability to work in a dynamic, team-based environment.
• Strong computer skills including Microsoft Office and Internet use.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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