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Publié il y a 3 mois

Bilingual (EN/FR) & Unilingual (EN) Customer Service Representative

@ Brunel

Toronto, Ontario

25–31 $/hTemps plein
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En bref

Brunel is hiring a bilingual English and French Customer Service Representative for its client, a global biopharmaceutical company. The role handles calls and emails, manages orders and account issues, and supports customers and sales representatives in a fast-paced team. The position is full time, and the posting requires fluency in both English and French.

Salaire :

25 $–31 $ de l’heure

Responsabilités :

  • Traiter les appels et courriels des clients et des représentants des ventes
  • Gérer les commandes et le suivi des comptes
  • Surveiller les boîtes courriel partagées
  • Assurer le suivi de la satisfaction client
  • Soutenir les nouveaux clients et le portail de commande en ligne

Résumé des exigences :

  • Maîtrise du français et de l'anglais, à l'oral comme à l'écrit
  • Expérience dans un centre de contacts à fort volume
  • Expérience avec SAP ECC ou des systèmes de gestion des commandes
  • Études postsecondaires (diplôme collégial ou universitaire) un atout
  • Forte souci du détail et capacité à prioriser

Outils et compétences

Source et dates

Site carrière / système de candidatures · careerpage

Date publiée par l’employeur
2026-08-17
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
FormationCollégial (DEC) (préféré), Baccalauréat (préféré)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Brunel

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

This is who we are: A powerful global network. Brunel – Connecting Specialists to Pioneering Projects.

Description complète de l’entreprise

Founded in 1975, we are a global specialist delivering customised project and workforce solutions to drive sustainable industry transformations through technology and talent. With 120+ offices and a powerful network of more than 12,000 specialists around the world, we deliver Project and Consulting Solutions, Workforce Solutions and Global Mobility Solutions that transform global projects in Renewables, Conventional Energy, Mining, Life Sciences, Future Mobility, Industrials & Technology and many other sectors.

Abonnés LinkedIn
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Personnes associées sur LinkedIn
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Autres noms enregistrés
  • Brunel
Spécialités
  • Recruitment
  • Staffing
  • Traineeships
  • Global Company
  • Automotive
  • Legal
  • Finance
  • Marketing & Communication
  • High-tech
  • Project management
  • Project and Consulting Solutions
  • Workforce Solutions
  • Global Mobility Solutions
  • Conventional Energy
  • Renewables
  • Life Sciences
  • Mining
  • Engineering
  • IT
  • Future Mobility
  • Defense
  • Hydrogen
  • RPO
  • Permanent Hire
  • Relocation Services
  • Dienstvertrag
  • Werkvertrag
  • Arbeitnehmerüberlassung
  • and Personaldienstleistung
Le profil indique une agence de recrutement
Oui

Founded in 1975, we are a global specialist delivering customised project and workforce solutions to drive sustainable industry transformations through technology and talent. With 120+ offices and a powerful network of more than 12,000 specialists around the world, we deliver Project and Consulting Solutions, Workforce Solutions and Global Mobility Solutions that transform global projects in Renewables…

ChampValeur
SecteurStaffing and Recruiting
Taille10,001+ employees
Siège socialAmsterdam
Type d’organisationPublic Company
Fondée en1975
SpécialitésRecruitmentStaffingTraineeshipsGlobal CompanyAutomotiveLegalFinanceMarketing & CommunicationHigh-techProject management
Offres sur Jobsy91
LinkedInVoir la page
Description

We are currently hiring a bilingual Customer Service Representative for our client - a global scaled biopharmaceutical company. This role is a match for someone who is passionate about delivering exceptional service and building strong customer relationships. If you thrive in a fast-paced, collaborative environment and enjoy problem-solving, this role is for you!

  • Handle incoming calls and emails professionally, ensuring timely resolutions for customers and Sales Representatives.
  • Provide specialized account and order management, including verification, processing, tracking, and issue resolution.
  • Maintain and monitor shared inboxes, ensuring prompt action on orders and customer requests.
  • Support new customers and those using our online ordering portal.
  • Proactively follow up with customers and Sales Representatives to ensure satisfaction.
  • Document, track, and resolve customer interactions, escalating where necessary.
  • Monitor daily sales orders/transactions to ensure smooth processing.
  • Identify opportunities for process improvements and share ideas with leadership.
  • Foster strong cross-functional collaboration with internal teams.
  • Ensure adherence to customer service standards, policies, and procedures.
  • Fluency in English and French (both verbal and written).
  • Post-secondary education (College Diploma or University Degree preferred).
  • Experience with SAP - ECC, Order to Cash, or comparable order management systems.
  • Previous experience in a high-volume contact center (handling calls and emails).
  • Strong technical skills and comfort navigating multiple systems and browsers.
  • Excellent communication, problem-solving, and critical thinking skills.
  • High attention to detail and ability to prioritize tasks effectively.
  • Ability to work in a team-oriented, high-engagement environment
  • Strong sense of ownership, accountability, and urgency in issue resolution.
  • Experience in the pharmaceutical or medical aesthetics industry is an asset.
  • Customer-first mindset with a passion for delivering exceptional service.
  • Ability to stay composed under pressure and handle issues with professionalism.

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

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