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Publié il y a 7 jours

Bilingual (French/English) QA Automation Tester

@ K&K Global Talent Solutions INC.

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Toronto, Ontario

Temps plein4+ ans d’expérience
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En bref

K&K Global Talent Solutions Inc. is hiring a full-time Bilingual (French/English) QA Automation Tester in Toronto, on-site or hybrid per company policy. The role automates test cases for contact centre platforms, focusing on IVR and telephony testing with Cyara Velocity and Genesys Cloud CX. The posting requires 4 to 6 years of QA automation experience and professional fluency in French and English; prior IVR experience is not mandatory and training is provided.

Responsabilités :

  • Concevoir et exécuter des cas de test automatisés réutilisables
  • Valider menus vocaux, reconnaissance vocale et routage des appels en français et en anglais
  • Préparer les plans de test, les données de test et les suites de régression
  • Analyser les résultats et soutenir le triage des défauts

Résumé des exigences :

  • 4 à 6 ans d'expérience en automatisation de tests QA
  • Maîtrise professionnelle du français et de l'anglais
  • Solide connaissance des méthodologies QA et des tests de régression
  • Aptitude à apprendre rapidement Cyara Velocity et Genesys Cloud CX

Outils et compétences

Cyara VelocityGenesys Cloud CX
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-11-04
Première détection par notre source
2026-11-10
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineDéveloppement logiciel
Expérience4 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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K&K Global Talent Solutions INC.

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Description

Job Title: Bilingual (French/English) QA Automation Tester

Location: Toronto, ON (On-site/Hybrid as per company policy)

Job Type: Full Time/Permanent Hiring

Experience Required: 4 to 6 years

About the Role: We are looking for a skilled Bilingual (French/English) QA Automation Tester to ensure seamless customer journeys across enterprise contact center platforms. You will be focusing on QA automation for Contact Centre as a Service (CCaaS) programs.

Note: While this role focuses heavily on Interactive Voice Response (IVR) and telephony testing using tools like Cyara Velocity, prior IVR experience is NOT mandatory. Comprehensive training on IVR systems will be provided for the right automation professional.

What You Will Do:

  • Design, execute, and maintain robust automated test cases, including reusable and parameterized scripts.
  • Validate system menus, speech recognition, call routing, queue handling, and fallback error scenarios in both French and English.
  • Perform test planning, test data preparation, and create regression suites for production validation.
  • Analyze execution results, troubleshoot failed automation runs, and support defect triage.

Must-Have Qualifications:

  • Language: Professional fluency in both French and English (mandatory for testing bilingual call flows).
  • Experience: 4 to 6 years of proven experience in QA Automation testing.
  • Core Skills: Strong grasp of QA methodologies, regression testing, test planning, and defect management tools.
  • Adaptability: Proven technical aptitude to quickly learn new telephony automation tools (like Cyara Velocity and Genesys Cloud CX).

Good-to-Have (Bonus) Skills:

  • Prior experience with Cyara Velocity, Genesys Cloud CX, or similar CCaaS platforms.
  • Knowledge of IVR functional, integration, and end-to-end testing.
  • Familiarity with telephony concepts (SIP, routing, call transfers), API testing, CI/CD tools, or Agile/Scrum environments.

How to Apply: If you are an automation expert with fluent French skills looking to step into the advanced telephony space, please share your updated resume detailing your automation framework experience

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