Bilingual French Inbound Customer Engagement Specialist- Hybrid

Bilingual French Inbound Customer Engagement Associate needed for a 4 month contract opportunity with SAP Canada located in Vancouver, BC.

• Bilingual French writing and speaking
• Hours 7-4 or 8-5 Monday-Friday (Several times a year will start at 5AM to cover Barbados)
• Software/Technology Experience highly sought!
• $32.78/hr. CAN
• Must reside in the Province of British Columbia
  
  

The Big Picture – Top Skills Should You Possess:

• Strong business acumen
• Customer support experience
• Team player
  
  

What You’ll Be Doing:

This team responds to inbound inquiries via chat, phone and email by ascertaining the nature of the inquiry (prospective customer, service or general inquiry); obtaining lead qualification information from prospective customers (for campaign response inbound), researching (SAP systems and online) and routing to appropriate lead qualification team; answering questions or routing general / customer service inquiries to the appropriate team for follow-through. Establishes rapport, politely and professionally probes for information and continuously works towards an exceptional customer experience, resulting in high levels of satisfaction.

Responsibilities include:

• Answering inbound Chats, phone calls and emails. Quarterly inbound interactions to be handled are expected to vary between 4000-9000 interactions per month, depending on available volume
• Managing and organizing leads that come through SAP inbound channels
• Inputting leads into SAP CRM and other marketing automation tools in a timely manner
• Profiling inbound leads, routing to the appropriate lead qualification or sales team enabling timely follow-through
• Providing customer service by responding to inquiries received and/or routing to the appropriate team for resolution in a timely, courteous and professional manner
• Quickly identifying potential escalations and immediately routing them to their manager for quick action
• Undertake contact build activities
• Develop and maintain good understanding of target’s business and products
  
  

What You Need to Bring to the Table:

• A BBA, BComm, or BA graduate (minimum).
• Excellent customer support and communication skills.
• Strong business acumen.
• Interest in high-tech industry is a plus.
• Proficient in MS Office.
• Previous phone skills or customer service experience is an asset.
  
  

If This Sound Like You, Apply Now!

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Estimated Min Rate: $32.78
Estimated Max Rate: $32.78

What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities
  
  

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

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