Bilingual Help Desk Associate - Hybrid

Bilingual Technical Help Analyst - French and English

Introduction

Are you passionate about technology, problem-solving, and delivering exceptional customer support? Are you looking for an opportunity to strengthen your technical skills, take on new challenges, and make a meaningful contribution?

Our client is seeking a Bilingual Technical Help Analyst to join its technical support team in Toronto. This hybrid opportunity is ideal for someone who enjoys helping others, solving technical problems, and developing their expertise in a collaborative professional environment.

You'll use your French and English communication skills to support users across Canada while gaining valuable exposure to business applications, troubleshooting, and technical support processes.

What You'll Do

As a Bilingual Technical Help Analyst, you'll be a key point of contact for users requiring assistance with everyday technical challenges.

You'll provide Tier 1 support through phone and email, troubleshoot application issues, and help users navigate essential business systems. You'll also have opportunities to contribute to system testing, improve support processes, and expand your technical knowledge.

Responsibilities

- Deliver professional Tier 1 technical support in French and English through phone and email.
- Troubleshoot login issues, password resets, application errors, and system navigation challenges.
- Assist users with accessing and navigating business applications and online platforms.
- Document, track, and follow up on support requests using a ticketing or CRM system.
- Escalate complex technical issues to appropriate internal teams while maintaining clear communication with users.
- Participate in testing system updates and identifying potential improvements.
- Support internal reporting, documentation, and occasional translation reviews.
- Collaborate with colleagues to improve the overall user support experience.

Qualifications

Required Qualifications

- Professional proficiency in French and English, both spoken and written, to provide technical assistance and communicate effectively with users in both languages.
- 2+ years of experience in customer support, technical support, help desk services, or a comparable role.
- Strong troubleshooting skills and the ability to explain technical information clearly to non-technical users.
- Familiarity with Google Workspace or similar productivity applications.
- Experience using CRM platforms, ticketing systems, or comparable support tools.
- Excellent listening, communication, and organizational skills.
- Ability to manage multiple support requests while maintaining accuracy and professionalism.
- Comfortable working independently and collaborating with colleagues.

Preferred Qualifications

- Post-secondary education in information technology, business, or a related field.
- Previous experience supporting business applications or web-based platforms.
- Exposure to software testing, technical documentation, or process improvement.

Benefits

- Base salary: $50,000 to $55,000 annually.
- Three weeks of vacation.
- Comprehensive employee benefits package.
- RRSP matching program.
- Hybrid work arrangement in Toronto.

Why Work with Us

Our client offers an opportunity to build your technical expertise while contributing to a team that values collaboration, professionalism, and excellent service.

This role provides hands-on experience with business applications, opportunities to strengthen your troubleshooting capabilities, and exposure to different aspects of technical support operations.

You'll have the chance to broaden your responsibilities, contribute ideas, and develop transferable skills that can support your long-term professional growth.

If you're a bilingual professional who enjoys solving problems, helping people, and continuously improving your technical abilities, we'd love to hear from you.

Disclosure: Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy.