Publié le mois dernier
Bilingual HyperCare Consultant (French & English)
@ CrucialLogics Inc.
Montréal, Québec
En bref
CrucialLogics Inc. is hiring a bilingual HyperCare Consultant in Montreal, on site, full time. The role serves as first point of contact for a mixed Windows and Mac user base, supports and administers Microsoft 365, and delivers training to client staff. Full fluency in French and English is required.
Responsabilités :
- Serve as first point of contact for users with varying technical skills
- Support mixed Windows and macOS environments and peripherals
- Administer and maintain Microsoft 365 environment
- Troubleshoot Office 365 issues and assist with migrations
- Deliver training and workshops to client staff
Résumé des exigences :
- Full fluency in French and English
- IT college diploma or equivalent experience
- 2-3 years in support analyst or end-user support role
- Experience with Windows 10/11, macOS, Microsoft 365 and Entra ID
- Experience with Azure, Intune and Windows Server administration
Outils et compétences
Source et dates
Site carrière / système de candidatures · rippling
- Date publiée par l’employeur
- 2026-09-29
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Collégial (DEC) (exigé) |
| Domaines d’études | Information Technology, Computer Systems |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
CrucialLogics Inc.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
We secure your business with Microsoft native technologies you already own.
Description complète de l’entreprise
We help organizations secure and manage their IT environments using the Microsoft-native technologies they already own. We build modern, intelligent defences that detect threats before they become breaches and deliver managed IT services that keep your business running reliably every day. It’s all part of our philosophy: Consulting with a Conscience™. Clear advice. Right sized solutions. Your best interests first.
- Abonnés LinkedIn
- 3 283
- Personnes associées sur LinkedIn
- 47
- Bureaux déclarés
- Toronto, Toronto, On M6K 1X9, CA
- Vancouver, BC, CA
- Dallas, Texas, US
- Chicago, Illinois, US
- Catégories d’activité
- Advice
- Information Technology
- Security
- Autres noms enregistrés
- CrucialLogics
- Spécialités
- Consulting
- Mergers and Acquisitions
- Cloud
- Office 365
- CIO Advisory
- CISO on demand
- CIO on demand
- Enterprise Architecture
- Security
- Assurance
- Risk & Compliance
- Business Process
- CRM
- Digital & Mobile
- Business Analytics
- Power BI
- Sharepoint
- Digital Transformation
- Security
- Assurance
- Document Management
- Collaboration
- Teams
- Sharepoint
- Network
- Mobile Device Management
- SCCM
- INTUNE
- MDM
- AI
- BI
- Analytics
- PowerBI
- Microsoft 365
- Hardware
- Microsoft Licenses
- Identity Protection
- Endpoint Management
- Managed IT Services
- Security Services
- M365 Copilot
- AI Governance
- Data Security
- Microsoft Teams
- Microsoft Azure
- and Threat Protection
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
We help organizations secure and manage their IT environments using the Microsoft-native technologies they already own. We build modern, intelligent defences that detect threats before they become breaches and deliver managed IT services that keep your business running reliably every day. It’s all part of our philosophy: Consulting with a Conscience™. Clear advice. Right sized solutions. Your best interests first.
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 51-200 employees |
| Siège social | Toronto, On |
| Type d’organisation | Privately Held |
| Fondée en | 2017 |
| Spécialités | ConsultingMergers and AcquisitionsCloudOffice 365CIO AdvisoryCISO on demandCIO on demandEnterprise ArchitectureSecurityAssurance |
| Offres sur Jobsy | 4 |
| Voir la page |
About CrucialLogics Inc.
We secure your business using native Microsoft technologies you already own.
We apply our Consulting with a ConscienceTM approach in our security philosophy.
- Security should be simple, easy to manage and scalable
- Security does not require a large investment in various point solutions
- Security is easily achieved by properly configuring technologies you already are paying for
- Reduce your attack footprint by reducing overall infrastructure
You will never stop bad actors from targeting you. The goal in security is to put defences in place to detect the attempt before the breach.
About the role
CrucialLogics seeking a French/English Bilingual HyperCare Consultant (Information Technology), for team, On-Site, Montreal Quebec, Canada
Our company is currently in the process of expanding our managed services offerings. The user base is split between Windows and Mac operating systems and you will need familiarity with both.
We actively encourage our employees to pursue new and applicable industry certifications and provide assistance and guidance to do so.
CrucialLogics in an inclusive work environment and we place a strong focus on our largest asset, our employees. As a part of our team you will have a strong group of experienced IT professionals behind you to assist and guide you whenever needed.
As you progress in your role you will be given the opportunity to get involved with various exciting deployment and migration projects related to the Microsoft stack and suite of services, expanding both your knowledge and experience level.
What you'll do
- To be the first point of contact for a user base with varying levels of technical skill.
Ensuring the best possible experience for users through efficient and personable communication. - Supporting a mixed Windows and MacOS environment with a standard set of business-related peripherals to go along with them.
- Administration and upkeep of an Microsoft 365 environment.
- Provide end-to-end managed support for Office 365 applications, including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Troubleshoot complex issues related to Office 365 and collaborate with other IT teams to resolve them in a timely manner.
- Assist clients with Office 365 migrations, integrations, and customizations to meet their business needs.
- Conduct regular reviews and audits of client Office 365 environments to ensure compliance with best practices and security policies.
- Deliver training and workshops to client staff to enhance their understanding and efficient use of Office 365 applications.
- Stay current with Office 365 updates, features, and best practices to provide authoritative advice and support.
- Collaborate with the sales team to identify opportunities for additional services and support contracts.
Qualifications
Language: French and English (full fluency is a requirement)
- Education: Information Technology / Computer Systems College Diploma or equivalent experience.
- Work Experience: 2-3 years of experience in a Support Analyst or End User Support role in an Information Technology related field.
- Supported technologies: Windows 10/11, Mac OS, Android, iOS, Microsoft 365, Office 365 suite of applications, Microsoft 365 administration, Entra ID, Azure and Intune administration, Windows Server 2012/2016/2019, Fortigate technologies, Various peripherals and accessories.
Specific Skills:
- Communicate in French and English, electronically, over the phone and in person with users experiencing technical issues.
- Ability to communicate effectively with users of various levels of technical knowledge.
- Determine and document problems and resolutions within ticketing system.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified issues.
- Provide workstation, business systems, application, network and mobile device support to users.
- Set up equipment for employee use. Installation of hardware, operating systems, and appropriate software.
- Creation and setup of user accounts.
- Administration of Windows servers, administration of Azure VMs and Office 365 administration.
Journal
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