Publié il y a 7 jours
Bilingual IVR Automation Engineer
@ Insight Global
Toronto, Ontario
En bref
Insight Global is hiring a bilingual IVR Automation Engineer on contract to build and maintain automated tests for contact centre IVR workflows. The role requires 2-3+ years of automation experience, hands-on IVR and DTMF testing, and CR Velocity and Genesys Cloud experience. Bilingual French and English is required.
Salaire :
À partir de 40 $ de l’heure
Responsabilités :
- Build and maintain automated testing for IVR and contact centre workflows
- Test IVR functionality, including DTMF-based customer journeys
- Validate IVR functionality within Genesys Cloud or other CCaaS platforms
- Identify, troubleshoot, and document defects
- Support regression testing as changes are introduced
Résumé des exigences :
- Bilingual in French and English
- 2-3+ years of automation experience
- Hands-on IVR and DTMF testing experience
- Experience using CR Velocity
- Experience with Genesys Cloud or another CCaaS platform
- Strong troubleshooting and problem-solving skills
Outils et compétences
Source et dates
Type de source non vérifié · insightglobal
- Date publiée par l’employeur
- 2026-11-03
- Première détection par notre source
- 2026-11-04
- Mise à jour du dossier source
- 2026-11-04
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Développement logiciel |
| Expérience | 2 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Insight Global
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Insight Global is a talent, consulting, and AI company.
Description complète de l’entreprise
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
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- Autres noms enregistrés
- Insight Global
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- Consulting
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- Le profil indique une agence de recrutement
- Oui
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Champ | Valeur |
|---|---|
| Secteur | Business Consulting and Services |
| Taille | 1,001-5,000 employees |
| Siège social | Atlanta, Georgia |
| Type d’organisation | Privately Held |
| Fondée en | 2001 |
| Spécialités | ConsultingTalent ServicesStaffingand International Staffing |
| Offres sur Jobsy | 275 |
| Voir la page |
Bilingual in French and English
Strong experience working within contact centre / IVR environments
Hands-on experience with IVR and DTMF testing
Experience using CR Velocity as an automation/testing tool
Experience with Genesys Cloud or another CCaaS platform
2–3+ years of automation experience
Ability to develop, execute, and maintain automated test scenarios for IVR/contact centre workflows
Strong troubleshooting and problem-solving skills
Nice to Have Skills & Experience
Experience with speech recognition
Experience with CI/CD pipelines
Experience with API base dtesting
Job Description
Insight Global is looking for an IVR Automation Engineer with strong contact centre experience to support the development and automation of IVR solutions. The ideal candidate will have hands-on experience with IVR/DTMF testing and automation, preferably within Genesys Cloud or another CCaaS environment.
Key Responsibilities include the below:
Build and maintain automated testing for IVR and contact centre workflows
Test IVR functionality, including DTMF-based customer journeys
Use CR Velocity to support IVR automation and testing
Validate IVR functionality within Genesys Cloud or other CCaaS platforms
Identify, troubleshoot, and document defects
Support regression testing as changes are introduced
Work closely with development, QA, and contact centre teams
Support API, speech recognition, and CI/CD testing where applicable
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