Publié hier
Bilingual Operations Agent of the future - Deposit Investigation Group (PDA/BDA)
@ Royal Bank of Canada
Montréal, Québec
En bref
Royal Bank of Canada is hiring a bilingual Operations Agent for its Deposit Investigation Group in Montréal. The role handles first-point-of-contact client investigations and escalations on RBC deposit accounts, resolving them at source or referring them to a manager. The posting states a full-time schedule of 37.5 hours per week, Monday to Friday, 8:30 AM to 5:00 PM, with overtime when necessary.
Responsabilités :
- Investigate and resolve client deposit account requests
- Escalate files to managers per client escalation protocol
- Apply judgment to make decisions on client files
- Keep current with RBC policy and procedure changes
- Maintain quality and accuracy of daily work
Résumé des exigences :
- Solid knowledge of RBC products, processes and services
- Bilingual English and French required
- Attention to detail and multitasking ability
- Strong computer skills across multiple systems
- Flexible for Monday to Friday schedule and overtime
Outils et compétences
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-11-12
- Première détection par notre source
- 2026-11-13
- Mise à jour du dossier source
- 2026-11-13
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 37.5 |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Royal Bank of Canada
Cotation en bourse: TSX:RY · NYSE:RY · Source vérifiée: 2026-11-02
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
- Abonnés LinkedIn
- 932 626
- Personnes associées sur LinkedIn
- 96 867
- Bureaux déclarés
- 200 Bay Street, Toronto, Ontario M5J 2J5, CA
- 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA
- 2 Park St, Sydney, NSW 2000, AU
- 100 Bishopsgate, London, England EC2N 4AA, GB
- Persiaran Apec, Cyberjaya, Selangor 63000, MY
- 60 S 6th St, Minneapolis, MN 55402, US
- Catégories d’activité
- Wealth Management
- Commercial Lending
- Finance
- Banking
- Payments
- Asset Management
- Insurance
- Lending
- Financial Services
- Financial Exchanges
- Autres noms enregistrés
- Royal Bank of Canada
- RBC
- Spécialités
- finance
- banking
- investing
- insurance
- financial planning
- wealth management
- and capital markets
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 22 251 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market…
| Champ | Valeur |
|---|---|
| Secteur | Banking |
| Taille | 10,001+ employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Public Company |
| Spécialités | financebankinginvestinginsurancefinancial planningwealth managementand capital markets |
| Offres sur Jobsy | 1 080 |
| Voir la page |
Job Description
What is the opportunity?
As Operations Agent you will be a member of the Investigation team. You will be responsible for client investigations or escalations at first point of contact for RBC deposit accounts and will work to resolve at source, refer to manager where applicable in accordance with established client escalation protocol. You will effectively analyze files and take ownership and accountability to resolve client requests, applying judgment in making decisions.
What will you do?
- Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better.
- Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.
- Keep up to date on all communications including changes to RBC policy and procedures.
- Maintain processes as outlined in policies and procedures.
- Accountable for quality and accuracy of day-to-day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.
What do you need to succeed?
Must-have
- Solid knowledge and experience in diverse RBC products, processes and services, for completing client inquiries
- Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously
- Highly motivated and with a strong growth mindset
- Flexible to work Monday to Friday, 8:30 AM - 5:00PM, and overtime when necessary
- Strong computer skills with the ability to navigate between multiple systems
- Must be proactive, innovative and have a developed sense of urgency
- Must be agile, flexible and have a desire for continuous growth
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Nice-to-have
- Experience with CART, Application Launch Pad, On Demand, OLBB, OLMS, RBC Express, Service Platform and PeopleSoft.
- Knowledge of Loan, Mortgage and Homeline products
- Business banking or branch experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉALCity:
MontréalCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
PERSONAL & COMMERCIAL BANKINGJob Type:
RegularPay Type:
SalariedPosted Date:
2026-11-13Application Deadline:
2026-11-18Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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