Bilingual Regulatory Investigator

Bilingual Regulatory Investigator

Location: 100% Remote
Start Date: ASAP
Position Type: Permanent, Full-Time
Compensation: $76,996–$81,524 Annually
Language Requirement: Fluent in English and French

Role Overview

We are seeking a Bilingual Regulatory Investigator to investigate complaints and reports involving professional misconduct, competence, or capacity concerns in accordance with applicable legislation and internal policies.

Reporting to the Manager, Investigations, the successful candidate will review complaints, gather and assess evidence, identify gaps in information, and prepare detailed investigative documentation.

This opportunity is also suitable for candidates with a legal assistant, paralegal, or related background who have supported complaints, investigations, or case management and demonstrate strong analytical skills, sound judgment, and an evidence-gathering mindset.

What You'll Do

• Receive and assess complaints and reports to understand the issues requiring investigation.

• Develop investigation plans, identifying key issues, relevant documentation, and potential witnesses.

• Conduct investigations using appropriate investigative techniques and established procedures.

• Gather, review, and analyze relevant information and documentation, considering applicable legal and regulatory requirements.

• Identify discrepancies, missing information, and areas requiring further investigation.

• Conduct telephone interviews with witnesses and prepare accurate interview summaries.

• Document verbal communications and maintain detailed investigative records.

• Conduct research and inquiries to locate witnesses and obtain additional information through databases, telephone inquiries, and online searches.

• Prepare requests for records, investigative summaries, undertakings, and other supporting documentation.

• Organize investigation files, ensuring proper disclosure of documents and redaction of sensitive information.

• Provide testimony regarding investigative findings or processes at disciplinary hearings when required.

• Stay informed of applicable legislation, regulatory requirements, and investigative best practices.

• Perform other related duties as assigned.

Qualifications

• Completion of a two- or three-year college program in legal studies or a related field.

• Fluency in both English and French is mandatory.

• One to three years of experience in a regulatory, investigations-focused, or related environment.

• Candidates with experience supporting complaints, investigations, or case management will also be considered, including those with a legal assistant, paralegal, or similar professional background.

• Understanding of professional regulation, regulatory colleges, complaint intake processes, or related functions.

• Knowledge of legal and administrative law principles, including procedural fairness, confidentiality, privacy, human rights, and evidence law.

• Sound judgment and critical thinking skills, with the ability to assess information objectively and identify key issues.

• Ability to distinguish relevant information from irrelevant details when reviewing complaints, documents, and evidence.

• Comfort working with incomplete information, recognizing gaps and determining what additional information is needed.

• An evidence-gathering mindset and natural curiosity, with the ability to ask appropriate questions and investigate further when necessary.

• Practical decision-making and risk assessment skills, including the ability to evaluate situations and determine appropriate next steps.

• Familiarity with case management processes.

• Understanding of child welfare concepts and the relationship between the sector and its regulator.

• Strong written communication skills, including the ability to prepare accurate and detailed investigative documentation.

• Effective listening and verbal communication skills when interacting with complainants, witnesses, law enforcement, and other stakeholders.

• Ability to demonstrate tact, diplomacy, professionalism, and neutrality when communicating with individuals who may be frustrated or distressed.

• Strong organizational and time management skills, with the ability to manage competing priorities and meet deadlines.

• Ability to exercise discretion, maintain confidentiality, and make impartial decisions.

• Ability to work independently and collaboratively.

Benefits

• 15 vacation days

• 12 personal days

• Healthcare Spending Account

• RRSP matching

**Staffworks may use AI-enabled tools to support recruitment activities while respecting privacy and employment regulations.**