Bilingual Sales Coordinator (English/French)

Who We Are

At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.

We are seeking a talented Bilingual Sales Coordinator (English/French) to join our Canadian Sales Team at Fossil Group. In this role, you will support the day-to-day operations of our Canadian business by partnering with sales agents, representatives, and cross-functional teams to ensure seamless sales support, account management, and operational execution. This position plays a critical role in maintaining strong customer relationships, supporting sales growth, and ensuring accurate product, pricing, and order management. An ideal candidate is highly organized, detail-oriented, proactive, collaborative, and passionate about the fashion and accessories industry.

What You Will Do in This Role

Sales & Account Support

• Support the Canadian sales team and independent agents/representatives with account inquiries, inventory checks, order reporting, and customer support needs.

• Prepare and maintain weekly and monthly sales reports, ensuring accurate data entry and reporting across accounts.

• Partner with Sales Support to manage product orders in SAP, monitor deliveries, and provide weekly shipment tracking updates to customers.

• Assist with customer meetings, market appointments, and in-store training activities as needed.

Backend Operations

• Manage SKU setup and maintenance to ensure products are accurately entered and available for the Canadian market.

• Monitor orders on credit hold and proactively partner with customers to obtain updated payment information and facilitate order release.

• Maintain pricing accuracy across all accounts and ensure pricing is correctly reflected in internal systems.

• Manage sample inventory and support preparation for seasonal line reviews and presentations.

Marketing & Communications

• Support the translation and proofreading of marketing materials, product communications, and customer-facing content in both English and French.

• Create and maintain market materials, including line sheets, buy sheets, and seasonal product presentations in both languages.

• Collaborate closely with Sales, Brand, Planning, Marketing, and Visual Merchandising teams to support business initiatives and customer needs.

Who You Are (Requirements)

• Bachelor's degree in Fashion Merchandising, Marketing, Business, or a related field preferred.

• Previous experience in sales coordination, retail, merchandising, or a related support role.

• Bilingual proficiency in English and French, with strong written and verbal communication skills in both languages.

• Strong analytical skills with an interest in sales reporting, product assortment planning, and business performance.

• Proficiency in Microsoft Office Suite, particularly Excel, and Google Workspace.

• Experience with SAP, Adobe Photoshop, and social media platforms is a plus.

• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

• Self-motivated and proactive, with a willingness to take initiative and solve problems independently.

• Strong interpersonal skills with the ability to collaborate effectively across teams and with external partners.

• Passion for the fashion, accessories, and retail industry.

At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.

We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

If you need any accommodations during the interview process, just let us know at [email protected].