Bilingual Travel Associate - Crew Travel, VIP Travel and Afterhours

Bilingual Corporate Travel Associate (French and English Required)

Location: Calgary, Alberta

Work Model: Crew and VIP roles are primarily in-office in Calgary. Afterhours roles are remote within Alberta following 4 to 6 weeks of in-office training in Calgary.

Schedule: Crew and VIP: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time. Afterhours: rotating shifts including evenings, overnights, weekends and holidays.

Employment: Permanent, full-time

Salary: $55,000 to $65,000 annually (base salary)

Languages: Strong spoken and written French and English required for client conversations, travel coordination and correspondence.

Work Eligibility: Legally entitled to work in Canada.

Introduction

Are you a bilingual travel professional who enjoys solving complex travel challenges and delivering exceptional client service? Our client, a growing company in the corporate travel sector, is seeking talented professionals to support business travellers, executive clients and employees travelling to worksites.

Multiple opportunities are available across Crew Travel, VIP Travel and Afterhours Travel Support. Whether you enjoy coordinating detailed itineraries, providing personalized executive service or solving urgent travel challenges, you can make a meaningful impact on the people who depend on you to keep their journeys moving.

Why You'll Want This Role

• Build on your travel expertise across specialized corporate, executive and workforce travel services.
• Make a direct impact by helping travellers navigate complex itineraries, urgent changes and important business commitments.
• Develop your skills with training on specialized travel workflows and opportunities to learn new booking systems.
• Join a collaborative, service-focused team that values initiative, problem-solving and professional development.
• Enjoy three weeks of starting vacation and the opportunity to contribute to a growing corporate travel operation.

What You'll Do

You will coordinate travel arrangements, manage reservations and help clients navigate changing travel requirements with confidence. Your responsibilities will depend on the team that best matches your experience and interests.

In Crew Travel, you will coordinate employee movements and recurring travel schedules. In VIP Travel, you will deliver attentive, personalized service to business executives and their assistants. In Afterhours Travel Support, you will independently resolve urgent travel requests outside regular business hours.

Responsibilities

• Book, coordinate and modify flights, accommodations, rental vehicles and complex itineraries using travel reservation systems.
• Communicate professionally with French-speaking and English-speaking clients by telephone, email, text and chat.
• Respond to urgent booking requests, cancellations, delays, missed connections and other travel disruptions.
• Research practical travel solutions that balance client preferences, schedules, availability and business requirements.
• Prepare accurate itineraries, confirmations and travel documentation.
• Maintain client profiles, booking details, travel preferences and accurate records.
• Coordinate with airlines, hotels and other suppliers to resolve reservation and service issues.
• For Crew Travel, organize recurring workforce travel schedules and coordinate transportation to remote or challenging destinations.
• For VIP Travel, arrange personalized itineraries for senior business travellers while maintaining discretion and attention to detail.
• For Afterhours Travel Support, manage time-sensitive requests independently and document matters requiring follow-up.
• Collaborate with colleagues to improve processes, share knowledge and deliver consistent client service.

Qualifications

Required:

• 2+ years of experience in the travel sector, including travel agency, corporate travel, airline reservations or related itinerary-booking work.
• Strong spoken and written French and English skills for professional client conversations, travel coordination and written correspondence.
• Hands-on experience with a Global Distribution System (GDS) for travel reservations.
• Practical experience booking and modifying flights, accommodations, transportation and travel itineraries.
• Strong customer service skills and the ability to resolve urgent travel problems calmly and effectively.
• Excellent organizational skills, attention to detail and the ability to manage competing priorities.
• Confidence using multiple computer systems and communicating through telephone, email and digital messaging platforms.
• Ability to work independently, exercise sound judgment and collaborate effectively with colleagues.
• Legally entitled to work in Canada.

Assets:

• Experience using Sabre or other GDS platforms.
• Experience coordinating corporate travel, workforce travel or executive itineraries.
• Familiarity with recurring travel schedules, spreadsheets or complex international bookings.
• Proficiency with Microsoft Excel and Word.
• Post-secondary education in travel and tourism.

Benefits

• Three weeks of vacation to start.
• Training and opportunities to develop specialized corporate travel expertise.
• Collaborative team environment with workplace social activities.
• One paid volunteer day annually.

Why Work with Us

At Bilingual Source, we connect bilingual professionals with opportunities where their language skills, experience and ambitions can make a difference. Our client offers the opportunity to contribute to a growing travel operation while helping people navigate important and sometimes challenging journeys.

If you enjoy taking ownership, finding solutions and building trusted client relationships, we encourage you to explore these opportunities.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy. Our client is currently seeking a Bilingual Corporate Travel Associate.