Bilingual Wholesale Parts Account Manager

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Bilingual Wholesale Parts Account Manager (Field Performance)

Location: Toronto, ON, Canada

Salary + Bonus + Vehicle Provided by the Client

Field Based | Up to 90% Overnight Travel Required

Able to Accommodate Working from a Home Office Location

Job Overview

The Wholesale Parts Account Manager (WD) will be thoroughly familiar with the Canadian automotive aftermarket. Their primary focus will be on selling Mopar products to warehouse distributors (WDs), independent installers, and fleets through the WD and Dealer network. The position requires full time travel. The Mopar WD Account Manager responsibilities include assisting Dealers in selling and bpro products to WDs for resale to installers/fleets.

Day to Day Responsibilities

• WD Account Managers will be scheduled in advance to travel with Mopar warehouse distributors, wholesalers, Dealers and WD-owned jobbers to sell and support Mopar and bpro products

• Acting on behalf of the Dealers and WD's, coordinate and communicate marketing and sales programs and related features including technician training, technical support, local product promotions and WD/Dealer-funded related details

• Will be expected to exercise initiative to follow-up on sales calls and "close" sales as authorized by sponsoring Dealers

• Will be required to understand high level Stellantis Dealer and WD organization and aftermarket strategy

• Will be required to submit daily sales call reports including number of planned/actual customer visits; sales results by product and description of call/next steps using TrackIT and Excel

• Will provide recommendations on product line expansion, pricing opportunities, market trends from the advanced analytics and data reporting system

• Will work with Mopar Headquarters and Field personnel to coordinate efforts and identify open markets in need of coverage

• Sales Contacts - Minimum contacts per representative:

• One “face to face” contact with every WD every 30 – 45 days

• One “face to face” contact with the servicing dealer every 30-45 days

• One phone contact with every WD weekly

• One phone contact with every servicing dealer weekly

• Participate in standard meetings with Mopar Business Center personnel

• Return all emails and phone calls within 24 hours

• All contacts will be logged in TrackIt

• The MSXI PMO will manage the implementation schedule, dealer contact reports, conducting post-visit surveys and compiling/reporting survey results

• WD Account Managers will be equipped with a company laptop

• Mopar will provide access to Mopar network and additional program support components

Qualifications

• Must be bi-lingual: fluent English and fluent French (Speaking and writing)

• Minimum of seven years professional experience in the automotive aftermarket and/or wholesale parts environment with specific Stellantis dealer experience preferred

• Experience in wholesale automotive parts sales, management and customer requirements

• Prior dealership training, coaching and consulting preferred

• Must possess excellent communication, presentation and negotiation skills

• Must be highly interpersonal with team-building and participative management skills

• Proficient with PC, Dealer/WD Management Systems and Microsoft Office applications

• Requires self-starter with ability to work under minimal supervision

Education and/or Experience

• Bachelor's degree in related field or minimum 7 years equivalent experience

• Familiarity with the following automotive operations: Manufacturer, fleet, installer, mechanical parts wholesale, dealership parts management & aftermarket service departments

• Basic understanding of automobile repair and technology

• Experience with management of and selling wholesale automotive parts

Language Skills

• Candidate must be bi-lingual: fluent English and fluent French (Speaking and writing)

Computer Skills

• High level of proficiency with PC and Microsoft applications including; Outlook, Excel, Word, and PowerPoint presentations

• Candidate must possess demonstrated competency in Mopar /Dealer/Distributor specific software applications as required by the client

Strategic Skills

• Ability to perform GAP analysis of current operating practices and develop a comprehensive action plan based on findings

• Comprehensive experience in wholesale parts business planning and marketing highly preferred

Tactical Skills

• Candidate must be able to execute outlined program components such as training, reporting, merchandising, marketing, group facilitation and product demonstration abilities

Process Skills

• Candidate must be proficient in all areas of process development, mapping, evaluation and execution

Reasoning Ability

• Candidate must be capable of formulating business decisions based on a logical reasoning approach and offering a solution based outcome to all situations

Self-Starting Abilities

• Must possess a demonstrated ability to operate successfully in business environment with limited management oversite with demonstrated teamwork abilities

Additional Information

Physical Demands

• Candidate must possess the physical capabilities necessary to accomplish the tasks assigned to the program including but not limited to; assembling merchandising displays, delivery of marketing materials, multi-day travel, extended periods of physical activity during training seminars and ability to lift a minimum of 50 lbs. without sustaining injury

Comprehensive benefits package available, including BCBS health insurance beginning the first day of the month following your hire date, a 401(k) plan with company match, and dental and vision insurance coverage.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is CAD82k to CAD98k based on current experience.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.