Boutique Manager and Senior Skincare Advisor

Company Overview

At Loshen & Crem, we believe great skincare goes beyond the products on the shelf. It's about understanding individual needs, sharing knowledge, and creating an experience that makes every client feel welcomed, understood, and confident in their choices.

Our Edmonton boutique and facial studio bring together thoughtfully curated skincare brands, personalized consultations, and a team that genuinely loves what they do. We value education, attention to detail, strong relationships, and a commitment to doing things exceptionally well.

We're looking for an experienced Boutique Manager & Senior Skincare Advisor to help lead our Windermere location.

This position is ideal for someone who loves skincare as much as they love bringing order to a busy retail environment. You'll play a central role in supporting our team, building meaningful client relationships, overseeing daily operations, and finding new ways to connect with our local community.

We're looking for someone who takes initiative, leads with confidence, and understands that a successful boutique is built on both exceptional service and the small details that make everything run smoothly.

Your Role Boutique Leadership & Team Development

You'll be a key point of contact on the boutique floor, helping create an environment where the team feels supported and clients consistently receive excellent service.

• Lead daily boutique activities, including coordinating team priorities, floor coverage, and client service.
• Set a positive example through professionalism, initiative, and a hands-on approach to leadership.
• Provide ongoing coaching to help team members strengthen their skincare knowledge, consultation skills, and product recommendations.
• Support the team in achieving daily sales objectives while maintaining an education-first approach.
• Identify opportunities to improve workflows, team efficiency, and the overall client experience.
• Confidently manage client concerns and service escalations with empathy, professionalism, and sound judgment.
• Encourage clear communication, accountability, and collaboration among team members.

Skincare Consultations & Client Experience

Skincare education is at the heart of what we do. You'll help clients navigate our collections through genuine conversations, thoughtful recommendations, and a strong understanding of skin health.

• Provide personalized skincare consultations based on clients' concerns, preferences, and existing routines.
• Develop in-depth knowledge of our skincare collections, including brands such as Biologique Recherche and Valmont.
• Explain ingredients, formulations, and product benefits in a way that feels informative and approachable.
• Help clients build effective skincare routines tailored to their individual needs.
• Introduce clients to relevant products, facial treatments, and services when appropriate.
• Build lasting client relationships through consistent follow-up, attentive service, and genuine care.
• Stay informed about skincare developments, product launches, and ongoing brand education.

Boutique Operations & Organization

A beautiful boutique experience requires just as much attention behind the scenes as it does on the sales floor.

You'll help ensure that the space is consistently organized, well-maintained, and ready to welcome clients.

• Oversee opening and closing procedures, cash handling, and daily operational requirements.
• Maintain high standards of cleanliness, organization, and overall boutique presentation.
• Coordinate inventory replenishment, product deliveries, and backstock organization.
• Monitor product testers, expiration dates, and merchandising needs.
• Ensure displays are visually cohesive, properly stocked, and aligned with brand presentation standards.
• Support inventory accuracy and communicate stock concerns or replenishment needs.
• Keep shared spaces, treatment transition areas, and storage areas organized and functional.
• Identify operational improvements and take initiative to implement practical solutions.

Community Engagement & Events

We believe strong relationships extend beyond the boutique. You'll help introduce Loshen & Crem to new audiences while strengthening our connection with existing clients and the Edmonton community.

• Build and maintain relationships with local businesses, community partners, and potential collaborators.
• Assist in developing opportunities that increase awareness of our boutique, skincare collections, and services.
• Coordinate and support in-store events, brand experiences, educational workshops, and seasonal initiatives.
• Help create engaging client experiences that encourage repeat visits and long-term relationships.
• Collaborate with the team on promotional initiatives and occasional social media content.
• Represent Loshen & Crem professionally at events and within the local community.

What We're Looking For

We're looking for someone who combines strong leadership skills with a genuine interest in skincare and a natural ability to connect with people.

Qualifications

• At least 2 years of experience in a retail management, supervisory, keyholder, or team leadership position.
• Previous experience in skincare, beauty, specialty retail, or a client-focused boutique environment.
• A strong interest in skincare ingredients, formulations, and product education.
• Confidence guiding a team, assigning priorities, and making decisions in a busy environment.
• Excellent communication skills and an approachable, professional manner.
• Strong organizational skills and exceptional attention to detail.
• Ability to balance operational responsibilities with client-facing service.
• A proactive mindset and the ability to recognize what needs to be done without constant direction.
• Comfortable supporting sales goals through thoughtful recommendations and relationship-building.
• Flexibility to work weekdays, evenings, and weekends according to business needs.

What Would Make You Stand Out

• Experience working with professional skincare brands or providing detailed skincare consultations.
• A background in visual merchandising, inventory management, or store operations.
• Experience planning or hosting retail events, workshops, or community initiatives.
• An interest in building local partnerships and supporting brand awareness.
• A genuine enthusiasm for learning, sharing knowledge, and helping others grow.

What You'll Find at Loshen & Crem

We believe that when our team feels supported, inspired, and knowledgeable, our clients experience the difference.

You'll be part of a collaborative environment where skincare education, thoughtful service, and attention to detail are valued every day.

What we offer:

• Generous employee discounts on skincare products and facial services.
• Ongoing product education and training with our skincare brands.
• Opportunities to develop your leadership skills and grow your product knowledge.
• A welcoming, thoughtfully designed workplace.
• Team events and brand experiences.
• On-site parking.

How to Apply

If you're someone who enjoys leading a team, loves learning about skincare, and takes pride in creating a well-run, welcoming boutique, we'd love to hear from you.

Please submit your resume and a brief cover letter answering the following questions:

• What's your favourite skincare ingredient, and why? We'd love to hear what makes it stand out to you.
• Tell us about your leadership experience. Share an example of a time you helped improve store operations, supported a team, or coordinated a successful event.

A cover letter is required for your application to be considered.

• We look forward to learning more about you!