Branch Manager

JOB SUMMARY

The Branch Manager is responsible for managing the business and operations of the Allmar Branch to meet the goals and objectives for the Company. The goals and objectives of the Branch are developed by the Company in partnership with the Branch Manager. The Branch Manager will ensure compliance to the Policies, Procedures and Processes of Allmar Inc.

The Branch Manager, either by direct leadership or by delegation and follow-up, will ensure all of the responsibilities of the job as outlined herein, are accomplished.

The Branch Manager will ensure the safety of employees, customers, and suppliers, and champion a culture that ensures that all are treated with dignity and respect at all times.

JOB RESPONSIBILITIES

General:

1. Ensure a safe work environment for all.
2. Business Management, including meeting Profit and Loss goals and objectives
3. Sales and Marketing
4. Contract Management, including Customer Management and Account Management
5. Project Management
6. Human Resources
7. Asset Management, including Inventory and Capital Assets
8. Fabricating and Operations
9. Logistics
10. Service and Installation
11. Administration

Responsibilities:

But not limited to…

1. Safety

• Ensure safe and healthy conditions exist for all employees, including a workplace free from damaging conflict and harassment
• Champion COR Safety Certification and maintain COR compliance

2. Business Management:

• Develop annual business plan, including a sales and operating budget in consultation with Senior Management
• Champion the use of Allmar business systems, including both design software, ERP (Contract ERP) software in accordance with best practices developed by Senior Management
• Manage Profit and Loss, as reported by Finance, to maximize profit and minimize loss
• Ensure all contracts have acceptable delivery and financial terms, and that contracts are approved per Allmar Policies and Procedures
• Ensure proper make or buy decisions are made on goods purchased and/or manufactured to minimize costs of goods sold
• Manage the accuracy and value of inventory
• Minimize or eliminate mistakes through quality management
• Ensure the timely invoicing of all product and services to minimize shipped but not invoiced sales
• Minimize days sales outstanding by managing accounts receivable and ensuring prompt payment through compliance with Allmar Finance Policies and Procedures.
• Approve all payables and manage accounts payable in accordance with Allmar Finance Policies and Procedures
• Control and manage operating expenses
• Monitor Critical Performance Indicator (CPI’s) and manage for continuous improvement

3. Sales and Marketing:

• Develop annual sales budget and business plan in consultation with Senior Management
• Develop and expand the customer base, and maintain the customer base Allmar already enjoys
• Understand and direct the local selling price to achieve best margins in a locally competitive market
• Manage the goals and objectives of the Branch Sales Team to ensure that each individual is managed to succeed.
• Ensure Allmar is well placed in the local market through appropriate advertising and promotion, which is to be issued and coordinated through Head Office.

4. Project Management:

• Ensure all contract terms are met
• Ensure products are ordered promptly and accurately
• Ensure change notices and invoices are processed promptly
• Ensure on-time delivery as per project schedule and contractor requirements
• Ensure that contract or delivery disputes are quickly addressed
• Manage all installation requirements
• Resolve customer disputes on projects promptly & tactfully thru inspection, discussion
• Manage outsourcing of installation for cost effectiveness & quality

5. Human Resources:

• Champion a Branch culture that supports strong employee relations including meaningful recognition and rewards
• Attract, develop and retain high performing and engaged employees
• Post, interview and hire new employees in accordance with Allmar’s HR Policies and Procedures.
• Performance manage all employees by conducting regular face-to-face meetings, and both regular and annual performance reviews in accordance with Allmar’s HR Policies and Procedures
• Manage employee remuneration in accordance with the Branch’s annual business plan and budget, using Allmar HR Policies and Procedures, consistent with company direction and policy where possible.
• Manage conflict resolution and discipline in accordance with Allmar HR Policies and Procedures

6. Asset Management:

• Actively manage accounts receivable to ensure prompt payment within agreed terms.
• Maximize inventory turns by monitoring turns of each SKU (stock keeping unit); keeping only minimum quantiles to meet demand while avoiding stock outs
• Purchase within agreed and negotiated national purchasing agreements in order to realize maximum discounts and rebates
• Reduce or eliminating slow moving inventory
• Manage and maintain capital such as buildings, vehicles and equipment within agreed budgets, and following Allmar Finance Policies and Procedures

7. Fabricating:

• Set up and maintain the necessary fabricating shop capability to provide quick service to customers on Hollow Metal Doors and Frames, Wood Doors and Overhead Doors (where handled)
• Make informed make or buy decisions to minimize the cost of supply

8. Logistics:

• Ensure that the lowest price of freight in and out is achieved
• Implement and maintain efficient warehousing practices for receiving, storing and shipping goods

9. Service & Install:

• Maintain and comply with safe work procedures both at Allmar and at Job Site
• Monitor revenues versus costs in service dept. to ensure profitable utilization of assets
• Track and manage installation hours per job

KNOWLEDGE, SKILLS, AND ABILITIES

• Business management fundamentals including familiarity with Profit and Loss statements and management
• Knowledge of environmental and Occupational Health & Safety legislation
• Computer skills in Microsoft Office
• Business Systems (Design, ERP, etc.) skills
• Leadership and team building skills
• Cost and budget management skills
• Negotiation skills
• Excellent organizational skills
• Analytical/problem solving skills
• Excellent communication
• Sound understanding of the hardware, door and building construction industry sector
• Knowledge of building code requirements pertaining to life safety, security and electronics
• skills, both written and oral
• Flexible and self-motivated
• Goal and result oriented
• High level of commitment and accountability to get the job done
• Dynamic
• Ability to work independently as well in a team environment

EDUCATION AND EXPERIENCE REQUIRED

• University education in Business, Architecture, Engineering or Marketing, or equivalent experience
• Certification in project management would be an asset
• Proficient computer skills in MS Office (Excel, Word, Outlook)
• Experience bidding and supplying projects
• 5-10 years’ experience in the Hardware/Door or Construction Industry would be an asset

This is a replacement position